Manager Customer Service
Resume:
Marcia McKendall-Dominguez
Pasadena, Ca 91104
******@*****.***
Tel: 949-***-****
OBJECTIVE
Dedicated, highly motivated Litigation Manager, with an extensive
collections, certified customer service and banking background, while also
experienced as a technical support professional in the telecommunications
industry and obtained a Real Estate Salespersons License with the State of
California, is seeking career advancement.
Professional, self starter, analytical, organized, the ability to multi
task and meet deadlines, excellent interpersonal skills and public
relations, extensive written and oral communication skills, success and
results oriented.
MAJOR ACCOMPLISHMENTS
Under my direction as a litigation manager, my team increased their
earning potential by 50%. Received numerous sales awards and excellence
awards throughout my career.
EXPERIENCE
1/2006 - 1/2009
Vision Quest Ortho Care, Irvine, CA
Litigation Manager
Directed the activities of workers compensation litigation specialists.
Verified legal calendar while ensuring the specialists were attending
court appearances and meeting the companies collections goals and
expectations while resolving workers compensation liens. Assisting with
negotiations techniques and providing the tools and assistance necessary
to ensure the specialists are up to date with labor code laws and
procedures.
12/2004 - 12/2005
Healthcare Management Partners Irvine, CA
Insurance collections
Contacted thousands of patients inquiring and verifying insurance
information or advising them of their account delinquency. Editing
patient account information as needed. Notifying the Collection
Agencies with changes or updates to accounts they are actively working.
Review bankruptcy letters and recording information on patient accounts.
12/2003 - 12/2004
Pinnacle Lien Services, Corona, CA
Litigation Specialist
Represented numerous medical providers with litigating and negotiating
the settlements of their outstanding workers compensation and personal
injury liens by telephone and by attending court appearances on their
behalf, while reaching and exceeding company goals.
9/2002 - 8/2003
Ameriquest Mortgage Orange, CA
Mortgage Collector
Contacted current Ameriquest Mortgage loan customers with delinquent
accounts while effectively encouraging payment to cure the loans.
5/1999 - 9/2002
Sprint PCS, Irvine, CA
Technical Support Specialist
Began in Consumer Customer Care which involved handling all account
activities regarding cell phone usage and issues. Advanced to Business
Services department and maintained business account issues. Assisted in
launching the Business Services Retention Department and saved numerous
accounts, while assisting sales reps and vendors with various issues.
Advances to Technical Support utilizing ESM, Actiview, Clarify, VMS,.
SHLR, P2K, Word, Excel, Powerpoint, Office and Attachmate, insuring
customer cellular usage.
Earned Gold Service and Spotlight awards while employed at Spring PCS
for providing excellent customer service and exceeding company expected
goals.
1/1999 - 5/1999
Bank of America/Addeco Agency Los Angeles, CA
Computer Operator
Loaded, filed and maintained records of computer tapes for EFT for
company payroll.
2/1996 - 1/1999
Improved Financial Decisions Cerritos, CA
Mortgage Loan Consultant
Consulted clients involving debt consolidation, home improvement and
personal 2nd Trust Deed Loans. Advised, brokered and educated customers
with making informed decisions when purchasing or refinancing a home.
Marketed and obtained warm and cold leads using strategic marketing
methods. Achieved numerous sales awards for establishing record
breaking numbers for new business.
EDUCATION
2001 Business Management
None GPA: 3.0 - University of Phoenix, Fountain Valley, CA
1996 Real Estate
Real Estate License GPA: 000 - Improved Financial Decisions, Riverside,
CA
While working as a Mortgage Loan Consultant I attended classes provided
by the company to achieve my real estate license.
1984 Business Administration
GPA: 4.0 - El Camino College, Torrance, CA
Part time student who achieved the Honor roll .
ACTIVITIES
Church, movies, reading, dancing.
KEYWORD SUMMARY
success
SUMMARY
Desired Salary/Wage: Negotiable
Current Career Level: Manager (Manager/Supervisor of Staff)
Years of relevant work experience: 1+ to 2 Years
TARGET JOB:
Target Job Title: Litigation Manager
Desired Job Type: Employee
Desired Status: Full-Time
Contact this candidate