Customer Service Sales

SEAN PHILLIPS

*.********@*****.***

**** ****** ***** ***** ********, GA 30088 770/296-

2935

Skills

. Customer Service . Leadership . Problem Solving .

Retail Sales

. Telecommunications . Sales/Marketing . Cash Handling/Cashier

. Typing (35+ wpm) . Inventory . Warehouse/Stocking . Independent

Self Starter . Microsoft Office

. Energetic Enthusiasm . Detail-oriented . Integrity & Character

. Goal Driven Attitude

. Interpersonal Communications Skills . Dependability and

unconditional Ethics

Professional Experience

6/10-Current Inner Good Health and Fitness Inc, Atlanta,

GA__________________________________

Customer Support Rep

. Responsible for Open/ Closing Gym.

. Scheduling Fitness Consultations.

. Work with kids fitness.

. Monitor and Maintenance of the facilities equipment.

. Marketing research.

10/09 - 3/10 MSA Global, Inc., Decatur, GA

Sales Associate

. Place outbound calls to potential customers.

. Make 75+ calls and 2 quotes for service.

. Disposition calls according to company and quality guidelines.

. Meet and/or exceed the minimum monthly sales objectives.

. Maintain and demonstrate knowledge of products, services and promotional

offers.

. Provide exceptional customer service.

. Establish and maintain client/customer relationships

. Prepare action plans to identify specific targets.

. Organize proposal/quotes for service.

. Follow up on new leads and referrals.

. Identify prospective clients and maintain contact.

. Prepare and update active sales tracking using Microsoft Excel.

. Display teamwork to identify, troubleshoot and resolve client concerns.

3/09 - 8/09 Vacation Network, Inc., Glendale, AZ

Sales Representative

. Greet clients and cordially engage in conversation prior to presentation.

. Answer any questions at conclusion of presentation.

. Skillfully address customers' opposing objections to win/close the sale.

. Meet and/or exceed the minimum monthly sales objectives.

. Maintain and demonstrate knowledge of product (timeshares), services and

promotional offers.

. Provide exceptional customer service.

. Prepare action plans to identify specific targets.

. Follow up on new leads and referrals.

. Identify prospective clients and maintain contact.

. Establish and maintain client/customer relationships.

. Prepare paperwork to activate and maintain contract services.

. Identify and resolve client concerns.

7/08 - 11/08 Spherion Staffing, Decatur, GA

Lineman and Paint Filler

Lineman:

. Oversee specific areas of an assembly line.

. Maintain functionality of assigned machine alerting/documenting any

issues.

. Load packages on to pallets while maintaining quality control of finished

product.

. Ensure completed pallets are properly prepared for shipping.

Paint Filler

. Oversee an entire assembly line.

. Responsible for maintenance to prevent mechanical breakdowns.

. Responsible for accuracy of paint tanks according to orders placed.

. Responsible for observing and practicing company safety rules and

procedures.

. Unload inventory/bulk merchandise for store locations

. Audit product & verify bulk sheet to merchandise

. Clean dock as needed, assist with organizing area as needed.

. Maintain safety in work environment.

3/08 - 7/08 Cheesecake Factory, Buckhead,

GA____________________________________________

Food Runner/Server

. Responsible for picking up ticket orders from the grills, bars, and

bakery's, garnish dishes, and escorting the entrees to their appropriate

tables and guest position according to the matching ticket.

. Responsible for assisting servers, the expo, greeters, and bar backs.

. Responsible for making breadbaskets and delivering beverages.

. Responsible for the cleanliness of the whole pass bar area.

11/07 - 12/07 (seasonal) United Parcel Service (UPS) - Atlanta,

GA______________________________

Pre-Loader

. Loaded trucks for delivery, accurately according to their addresses.

. Responsible for working in a safe and organized manner.

. Efficiency: Move at a steady and constant pace.

. Team Work: Assisted other pre-loaders in finishing the loading of trucks

for delivery.

2/07 - 7/07 C'est Bon Cajun Restaurant - Lithonia,

GA______________________________________

Server/ Prep-cook/Assistant Caterer

. Responsible for guest being seated and shown hospitality, along with

great customer service.

. Obtain and repeat back guest orders, have food delivered in a timely

manner.

. Help maintain a clean facility along with assign serving section.

. Complete assigned "side work" and "Cash Out" procedures before leaving

every night.

Prep-Cook

. Cook using a deep fryer and stove-top grill

. Portioned and prep food for later date cooking

. Seasoned and washed foods.

. Made salads and a variety of deserts

. Organized the food storage rooms. I.e. refrigerator, freezer, ect.

Assistant Caterer

. Responsible for setup and presentation of food for business, local

functions and events.

. Assisted with loading and unloading trucks.

. Setup tables and dispensed food with excellent customer service.

Education/Training

Certificate/Diploma - Dekalb Technical College, Clarkston, GA

Sales Training (OJT) - Atlanta & Stone Mountain, GA

Communications Training - Tucker, GA

Customer Service Training - Atlanta & Stone Mountain, GA

IT Technology Training - Tucker, GA

Rapport Training - Tucker, GA

Neuro-Linguistics Programming (NLP) - Tucker, GA

Management Training - Tucker, GA

Contact this candidate