Project Manager Sales

* Workforce Development

* Community Relations Development

* Sales and Business Development

* Project Management

* Communications

* Customer and Vendor Relations

* Contract Management

* Asset Management

CERTIFICATIONS AND SOFTWARE APPLICATIONS:

Exercising Influence: Building Relationships and Getting Results .

Managing Quality Improvement . The Disney Institute: Operational

Excellence . Quality Improvement and System Performance . Microsoft

Suite . Visio . Microsoft Project

PROFESSIONAL EXPERIENCE:

March 2010 - Present - Life Alert Medical Services

. Sales Consultant

Support Customers, Regional Sales Managers, and Reps as needed.

Responsible to complete customer sign-ups, setup requirements,

specifications and product data, etc. Analyze customer and

market trends and work with members of the sales and marketing

departments on customer proposals. Preparation of actual direct

margin analysis verses plan and forecast. Follow-up on various

requests from Sales Directors/Managers and Representatives.

October 2009 - March 2010 - Center For Employment Opportunities (6- month

project)

. Assistant Director, Manhattan, New York

Managed a Job Development Unit of 12 Job Developers who were

responsible to develop new business opportunities and make

employment placements for a disadvantaged population.

Responsible for managing the adherence and compliance of the

organizations Job Development guidelines and practices including

implementation, tracking and monitoring of key performance

metrics via dashboards using a CRM system called SalesForce.

Conducted monthly caseload assessments and evaluations for the

Job Developer unit. Assisted Job Developers in their short and

long term sales strategies to ensure placements, new businesses

opportunities were being developed and trained new Job

Developers. The Job Development Unit averaged 70 placements

monthly while meeting and exceeding contractual and

organizational job placement performance targets. Ensured

compliance with all contract reporting requirements for private

or public funding or regulatory agencies.

October 2008 - April 2009 - Consultant for Comsys (7- month project)

. Senior Project Manager, Manhattan, New York

Managed the development, implementation and production release

of a citywide inventory and grant tracking system for 10 New

York City Federal Agencies. Identified application requirements,

developed wireframes and business processes. Ensured all the

stakeholders received regular communications on project status

and costs. Developed end-user acceptance testing, agency rules

and roles, permission levels. Managed external vendors and

programmed Motorola handheld barcode scanners for inventory

tracking. Coordinated and conducted city-wide training

sessions.

July 2007 - October 2008 - Consultant for PEACE Communications

. Northeast Sales Manager, Malverne, New York

Sold mobile asset management solutions for service vehicles to

Utility companies, Police Departments and to Federal Government

Agencies who are in need of visual real-time technology

solutions and systems integration services. Made cold calls,

conducted presentations and contract negotiations.

2006 - July 2007 Citigroup/The Home Depot

. Senior Project Manager, Quality Control Credit Card Services,

Citigroup: Atlanta, GA.

Responsible for the management and delivery of key Customer

Analytics and Reporting technology based reporting for Home

Depot. I coordinated a focus team made up of 12 senior level

managers across Citigroup and Home Depot business sectors to

develop an end-to-end process map to improve our decision

making, hand offs and service deliverables. Presented weekly

report analysis to business stakeholders to review project plan

and to ensure project deliverables are being met. Developed

quality controls, maintained service level agreements.

Conducted quarterly Risk Controls and Self Assessment tests

which included the documentation of SOX compliance requirements.

1999 - 2006 Serco Group, Inc.

. Director, Integrated Revenue Management Services: Atlanta, GA.

(January 2005 - May 2006)

Directed support services for Parking Meter Revenue Operations

in Los Angeles, San Francisco, Chicago, Baltimore, and

Washington, D.C. which consisted of 12 contract sites, with 12

Contract Managers. Managed day-to-day performance of the

contract and deliverables of projects for all 12 contracts and

conducted quarterly compliance audits. Monthly meetings with

clients, vendors, and stakeholders and technology project team

reviews.

2004 Serco Group, Inc.

. Director, Community Relations: Atlanta, GA. (December 2003 -

January 2005)

Reported to the CEO and led Serco North American business of 35

contract sites with a staff of 2,500 employees through the

design and development, rollout and implementation of Corporate

Social Responsibility (CSR) initiatives and programs. Developed

corporate newsletters, initiated internship programs and

mentoring programs for local college students. Quarterly met

with community leaders to develop and monitor community outreach

programs. US representative for the quarterly CSR Steering

Group Committee meetings held in the United Kingdom.

2003 Serco Group, Inc.

. Corporate Social Responsibility Manager/Trainer: Atlanta, GA.

(October 2002 - December 2003)

Provided best practice training and Corporate Social Responsible

training for Executives, Contract Managers and staff. Project

managed the coordination for all contract startups of newly

acquired contracts.

1999 Serco Management Services, Inc.

. Contract Manager: Washington, D.C. (April 2002 - October

2002)

Managed a Fleet Maintenance Operations Center for the

Washington, D.C. Metropolitan Police Department that consisted

of 1,800 secret service and public service vehicles. Responsible

for working with city officials, daily operations, compliance

audits, monitoring our M/W/LBE goals, training of new staff,

relationship management for internal and external customers and

vendors. The operations center had a staff of four Operations

Managers and 36 technicians. As a team we reduced the overall

contract operations costs by 35% by developing process maps,

redeveloping fleet software, streamlining work flow processes

and developing work performance metrics.

. Contract Manager: Washington, D.C. (November 2001 - April

2002)

Managed a Fleet Maintenance Operations Center for the

Washington, D.C. Water and Sewer Authority. Responsible for

working with city officials, daily operations, compliance

audits, monitoring our established M/W/LBE goals, training of

new staff, relationship management for internal and external

customers and vendors. Our team increased daily productivity by

30% in just 60 days by implementing workflow strategy, schedule

adjustments and analyzed and tracked fleet maintenance trends

and we maintained a 98% fleet availability rating.

. Office Manager/Finance: Washington, D.C. (September 1999 -

November 2001)

Managed payroll, a staff of 40 and all HR functions for the

Metropolitan Police Department's Fleet Maintenance Operations

Center. Responsible for working with city officials, conducting

compliance audits, monitoring our established M/W/LBE goals and

training of new staff, and vendor management.

1998 - 1999 Northrop Grumman

. Corporate Training Specialist: McLean VA. (August 1998 -

September 1999)

Conducted corporate trainings, administered corporate reward and

recognition programs. Additional duties include, conducting new

employee orientations and the development of quality assurance

policies and procedures.

1986 - Present The Way International

. Branch Coordinator: Arverne, NY. (Volunteer)

Provide weekly leadership direction and guidance and solution

coordination of 114 people. This responsibility includes

working with 8 local leaders and their individual planning and

coordination of weekly teachings, community outreach events and

family counseling sessions.

PROFESSIONAL BOARDS:

Executive Board of Directors, Serco Management Services . Corporate Social

Responsibility Steering Group Board of Directors, United Kingdom .

Acquisition Leadership Team, Serco Inc.

EDUCATION:

North Carolina Agricultural and Technical State University,

Greensboro, N.C.

Bachelor of Arts, Speech & Communications/Business Management

o Proctor and Gamble Internship

o Collegiate Basketball

REFERENCES: All references are available upon request.

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