Software Manager
Resume:
Daryl L. Coble
Objective To secure a position in Software
Testing/Technician/Engineer/Networking/Technical
Support/Help Desk/PC Technician or Operations within a
company.
Cedar Rapids, IA 52404
Phone 319-***-****
E-mail *****@******.***
Summary of Summary of Skills:
Qualification . Over 19 years Experience in the field of IT
s including Mainframe Operations, Mainframe Testing,
System Administration, Software Quality Assurance,
Technical Support, and Software Technician.
. Utilized ISO 9000 Standards to develop quality
systems and products for customers and to reduce the
costs associated with poor quality. Internal Audits
are performed to insure quality products.
. Used SQL for generating various reports,
modifying records, data queries, statements, and other
files as needed. Capacity to continue learning new
skills and information; highly skilled in using All
Versions of Microsoft Windows, Wintel Servers, Word,
Windows 2003 Servers, Mac OS X, Office, Visual Basic,
Access, and Excel; familiarity with a large variety of
PC applications, computer hardware, networking, and
the software development lifecycle.
. Excellent analytical, organizational,
interpersonal, and communication skills; advanced user
skills with different PC software; familiar with
programming and system administration concepts;
ability to prioritize assignments, work independently,
and can work under deadline pressures.
. CMMI, Capability Maturity Module Integrated
Statiscal process control. Highly motivated and self
directed and having the ability to follow test plans,
procedures and execute the software testing using
File-Aid, Ultra Edit, TSO, and ISPF.
. Developed test procedures and test cases based
on test plans, software design
documentation, Stakeholders request, other available
information, and past testing experience.
. Can Multitask and perform performance testing.
Can Create, maintain, and execute test scripts.
Familiar with Ada, HTML, and Java scripts.
. Since November 2009 I have been looking for
another full time job opportunity within a company.
Completed some short term contracts for companies like
Technical Marketplace, Xerox, Field Nation, HP, Aegon,
and Teksystems. Troubleshooting PC, laptop, and
printer issues for smaller companies and relatives.
Used the internet to keep informed on new products
evolving in the IT world.
Information Technologies Manager
March 2009 - November 2009 with Midwestern Trading
3030 1st Ave NE Cedar Rapids, IA
. Installed, configured, and updated operating
systems and software, using standard business and
administrative packages. Provided hardware and
software acquisition recommendations including helping
users assess needs and providing justification for the
equipment and services.
SQL database searches performed for reporting.
Performed ASP, Visual Basic queries for development
coding to generate inventory reports. Analyzing
system logs and identifying potential issues with
computer systems. Introducing and integrating new
technologies into existing data center environments.
Performing routine audits of systems and software.
Performing backups. Applying operating system
updates, patches, and configuration changes.
Installing and configuring new hardware and software.
Adding, removing, or updating user account
information, resetting passwords, etc. Answering
technical queries. Responsible for security.
Responsibility for documenting the configuration of
the system. Troubleshooting any reported problems.
System performance tuning and ensuring that the
network infrastructure is up and running correctly.
Updated Company website.
Computer Technician
June, 2008 to January 2009 - Computer Technician with
Keystone IT
. Installed, configured, and updated operating
systems and software, using standard business and
administrative packages. Provided hardware and
software acquisition recommendations including helping
users assess needs and providing justification for the
equipment and services.
. Installed, assembled and configured computers,
monitors, and peripherals such as printers, scanners,
and related hardware; pulls cables and rewires or
directs the rewiring of the cables as required for new
installations and office reconfiguration.
. Troubleshoots problems with computer systems,
including troubleshootikng hardware and software,
email, network, and peripheral equipment problems;
makes repairs and corrections where required.
. Performs the technical support needed in assisting
the users to resolve problems with equipment and data
related issues. reconfiguration.
Technical Support specialist
February, 2008 to April 2008 - Contract Position -
Technical Support Specialist with Houghton Mifflin.
. Assisted with troubleshooting product installs on
windows server 2000. Worked with windows and MAC
workstations. Updated and installed various databases
using MSSQL. Assisted with database recovery and
backups using remote access. Utilized technical
background and work experience in assisting customers
with troubleshooting different issues with various
products.
Application Testing Analyst
April, 2007 to September 2007 - Contract Position -
Application Testing Analyst with Aegon USA.
. Tested Applications for Projects using various
Mainframe tools, TSO, Vantage One, and ISPF. Created
test matrix and test strategies for multiple projects.
Tested Software applications according to test matrix
and passed or failed the cases using Clear Quest Test
Manager and Clear Case. Created and implemented
software quality program plans on multiple projects.
Attended team meetings for updates on testing
objectives. Tested application software in
integration before moving to Production. Created
System and Integration test cases. Document problem
reports using Clear Quest process. Managed process of
testing with Business Users in an effort to maintain
project schedule. Completed Production Problem
Service Reports (PPSR) for Production Problem
projects. Application Testing Project Lead on all
Projects. Developed test procedures and test cases
gathered from testing the assets. Can handle multiple
projects simultaneously. Audits to ensure compliance
with requirements, and recommends corrective actions
and processes improvements. Errors are tracked and
logged using Clear Quest.
. Excellent analytical, organizational,
interpersonal, and communication skills; advanced user
skills with different PC software; familiar with
programming and system administration concepts;
ability to prioritize assignments, work independently,
and can work under deadline pressures. Created test
plans and coordinated activities in preparation for
testing subsystems. Created checklists for setup tasks
and entry criteria for the testing environment.
. Utilize testing activities from knowledge
gathering and test planning to test the creation,
execution, output verification, and reporting system.
Technical Support Specialist
September, 2006 to Dec 23, 2006 - Part-Time position -
Tech Support Specialist with Sky High Speed
. Provide Technical Support on the phone to guests
of hotels of Sky High Speed. Proxy settings in
windows, configuring connections, shutting off
firewalls, disabling connections, setting up bridges
to communicate with the routers. Enabling Static IP
address that get them right out to the gateway.
November to December 2006 - Short Term position with
TaxACT
Technical Support Representative
. Provided technical Support over the phone to
customers of TaxAct. Utilized Remedy Software to
improve customer satisfaction and to consolidate
customer feedback. This helped with reducing overall
support cost and development processes. Used to
prioritize customer issues, assign and route them to
appropriate resources, dynamically update priorities
based on ongoing customer inquiries, and automatically
update the customer on progress. Ensured that
customers service requests on product defects are more
efficiently resolved and that future product
iterations reflect the input from TaxAct customers.
April, 2006 to August 31, 2006 - Contract with
Breakthrough to Literacy.
Software Quality Assurance
. Interfaced directly with customers and Developed
test procedures and test cases gathered from testing
the assets. Capability Maturity Module Integrated
Statistical process control. Can handle multiple
projects simultaneously. Audits to ensure compliance
with requirements, and recommends corrective actions
and processes improvements. Errors are tracked and
logged. Layouts checked audio with individual word
layout, sentence layout, help button functions, proper
punctuation usage. Created and implemented software
quality program plans on multiple projects. Mentors
engineering in the effective and efficient application
of software processes. Experience in high-order
language embedded development.
March, 2006 Short term with Tech Staff
IT Technician
. Assembled different Large Scale Lexmark
Printers, Scanners and Stands. Loaded imaging
software setup and installed the configuration for the
particular business receiving the equipment.
December, 2005 Weekend Bank Conversions Contract with
Polmeroy IT Solutions.
IT Service Technician
. Replaced old bank computers with the new stock,
loaded bank imaging software, Exchanged Servers,
switches, networking, and laptops, changed
configuration to access printers and other peripherals
per floor plan. Tested all equipment for proper login
access and verifying that it functioned properly.
June, 2005 - November 2005 Contract with Rockwell
Collins
Software Technician
. Utilized ISO 9000 Standards to develop quality
systems and products for customers and to reduce the
costs associated with poor quality. Internal Audits
are performed to insure quality products.
. Completed Government GUI form testing and system
requirements, this was used for ECO's. Ability to
handle multiple projects simultaneously. Familiar
with all levels of the CMM Methodology used to develop
and refine an organization's software development
process.
. Released Software for Production within the
Product Development Manager (PDM) according to the
Engineers Change Order (ECO).
. Assuring the correct part numbers are called out
to create the (SLM) Software Load Media using the CPCI
and the Altered Item Drawings (AID) under a new
Collins Part Number (CPN).
. Released and Archived all Snapshots and new files
(New Software) using a newly created CPN within the
Product Development Manager for later retrieval.
. Released Software versions and Software
Documents making sure certain requirements and specs
are fulfilled.
. Executed scripts in Unix environment to capture
files. Checked log for errors along with copyright
checks. Using Matrix Engineering Central the files
and or software was archived in SAP.
March, 1995 - October 2004 Pearson Iowa
City, Iowa
Software Quality Specialist
. Over 10 years combined operations and software
testing experience with mainframe, batch,
client/server with education and experience.
. CMMI, Capability Maturity Module Integrated
Statiscal process control. Highly motivated and self
directed and having the ability to follow test plans,
procedures and execute the software testing using
File-Aid, Ultra Edit, TSO, and ISPF. Document any
problems as well as the process. Familiar with
systems, integration, back-end database, and user
acceptance testing. Ability to Assemble, install,
modify, monitor, test, and troubleshoot personal
computer hardware and software and provide technical
assistance to system users.
. Can Multitask and perform performance
testing. Can Create, maintain, and execute test
scripts. Familiar with Ada, HTML, and Java scripts.
Ensures all system requirements are verified with test
scenarios and testing scripts. Proficient at setting
up new workstations and laptops on wireless networks
as well as setting up the user accounts.
. Excellent analytical, organizational,
interpersonal, and communication skills; advanced user
skills with different PC software; familiar with
programming and system administration concepts;
ability to prioritize assignments, work independently,
and can work under deadline pressures.
. Developed test procedures and test cases based
on test plans, software design
documentation, Stakeholders request, other available
information, and past testing experience.
. Participated in project meetings to learn
application domain knowledge and gather information
for software test planning.
. Created test plans and coordinated activities in
preparation for testing subsystems. Created checklists
for setup tasks and entry criteria for the testing
environment.
. Utilize testing activities from knowledge
gathering and test planning to test the creation,
execution, output verification, and reporting system.
. Review the results of test execution; compare
output to expected results; document discrepancies in
the incident report.
. Capacity to continue learning new skills and
information; highly skilled in using All Versions of
Microsoft Windows, Word, Office, and Excel;
familiarity with a large variety of PC applications,
computer hardware, and the software development
lifecycle.
October, 1992 - September 1993 on Contract with Norand
(Intermec)
Software Tester
. Can download as well as upload programs and data
to hand held terminals and experience testing the
software.
. Experience with both black and white box testing
using the 121xl, 141xl, and 4000 series hand held
terminals.
. Write up bug reports and update or change all
procedure documentation.
. Excellent analytical, organizational,
interpersonal, and communication skills; advanced user
skills with different PC software; familiar with
programming and system administration concepts;
ability to prioritize assignments, work independently,
and can work under deadline pressures.
Education 1989 - 1992 Indian Hills Community College Ottumwa,
Iowa
. Possess a Technical Associates degree in Applied
Science - Computer Specialist.
Computer Specialist Degree - Computer Education
. Mainframe based systems analysis and programming
training
. PC building and networking with various software and
tools
Memberships . Named to Dean's List every semester with 3.45 GPA
and
Achievements NRA Member since 1989
Pheasants Forever member since 1990
Interests
Profession-related interests include building,
repairing, troubleshooting, networking and upgrading
computers for small businesses, friends and co-workers
as well as analyzing challenging problems and
continuing my education.
Personal interests include biking, camping, fishing,
hunting, shooting pool, and watching movies.
Contact this candidate