Customer Service Maintenance

Phone: 315-***-****

Email: *******@*******.***

Scott Lanich

** ******** *****

Clifton Springs, N.Y. 14432

Scott Lanich

Objective A Challenging Career in Information Technology

Experience

9/2004 - 7/2010 Thompson Health

Canandaigua, NY

Network/Telecom Technician

Windows Server and desktop administration, maintenance and

installation (W98, W2K, XP, W7, Server 2000, 2003, and

2008, Citrix Metaframe). Install and support of various

desktop applications including multiple versions of

Microsoft Office, Internet Explorer, Nec Voip Client,

Meditech Client, Sophos Antivirus, Ultra VNC client,

Citrix Metaframe Client, and other assorted software.

Provided 24hr on-call support to a wide variety of

customers for all systems and applications. Performed all

repair and maintenance on all HP printer models. Tracked

all tasks performed using Numera Footprints Helpdesk

software.

Installed cabling infrastructure for telecommunications,

data, paging and intercommunication systems. Cat-3, 5, and

6 cable installs. Install, program/configure, inspect,

maintain, and repair telephone equipment, voice/data

cabling systems, and NEC switchgear.

4/2001-8/6/2004 PerkinElmer Fluid Sciences

Phelps, NY

Network Administrator

Windows Server and desktop administration, maintenance,

and installation. Phone/Voicemail administration and

installation on Fujitsu 9600 switch. LAN installation and

upgrades. Disaster recovery planning and implementation.

Implementing IT purchasing policies.

10/2000-4/2001 Kodak (EDP Contract Services)

Rochester, NY

System Administrator

Windows NT File and Print server administration,

maintenance, and installation. Domain consolidation in

preparation for Windows 2000 rollout.

1997-10/2000 Seneca Foods Corporation

Pittsford, NY

NT Administrator

Design, implementation and administration of Windows NT

network in a large corporate environment including

multiple locations across the country. Major components

include Exchange Server 5.5, SQL Server 6.5, Windows NT

Terminal Server with Citrix Metaframe 1.8, and Novell 3.12

to Windows NT conversion for all file servers.

Installation and administration of network clients

including Windows 9.x, Windows NT, and Windows 2000.

Installation and support for various client applications

including all versions of Microsoft Office, Internet

Explorer, Citrix ICA client, Epicor Platinum SQL, ADP CSS

Hrizon, and other assorted financial applications.

Disaster recovery planning, testing, and documentation.

1993-1997 VA Medical Center

Experience Canandaigua, NY

Computer Assistant

Provide full scope of support for 1200 user hospital

environment including; equipment maintenance, repair,

and upgrades; Board level repair and upgrades for

computers and peripherals; Software installation, setup

and training in DOS, Windows, Windows95 and NT Operating

systems; Assist with installation and maintenance of a

900 node ethernet telecommunications backbone in a

campus setting utilizing a fiber optics, Category 3 and

Category 5 cabling scheme; Videoconferencing

installation, training, and user support, providing

Videoconferencing capabilities nationwide;

Implementation and administration of a multiple OS

networking environment utilizing Windows 3.11, Windows95

and Windows NT (3.51 and 4.0) client server systems;

Intranet/Internet setup and support with Windows NT.

1993-1993 F. F. Thompson Hospital Canandaigua, NY

Microcomputer Support Technician - Temporary

Network Cabling.

Setup of new systems on Novell Network.

Maintenance and repair of a wide variety of pc's,

printers, and terminals.

1991-1993 Exsel Inc. Rochester, NY

Technician

Custom configuration of new and used pc's.

Software setup.

Customer service / support.

System maintenance and repairs.

Experience with all pc compatible and Macintosh systems.

Education 2002 Computer Education

Services Rochester, NY

M2152 Implementing Microsoft Windows 2000 Pro and Server

1997-2000 Ikon Office Solutions Rochester, NY

803 Administering Microsoft Windows NT 4.0

867 System Administration for Microsoft SQL Server 6.5

664 Supporting Microsoft Proxy Server 1.0

CTX-302.2 Metaframe Administration

1989-1991 Genesee Community College Batavia, NY

A.A.S., Electronic Technology.

Certificati

ons

1999 - Microsoft Certified Professional

067 Implementing and Supporting Microsoft Windows NT

Server 4.0

Awards

2009 - Thompson Health Shining Star

Contact this candidate