Customer Service Project

EILEEN HOEHN

*** *. ********* ****** *: 812-***-****

Clarksville, IN 47129 ******@***.*** C: 502-***-****

BUSINESS / FINANCE ANALYST

Have over 12 years experience in data management/finance.

PROFESSIONAL EXPERIENCE

HUMANA, INC., Louisville, KY 1997-2010

Business Analyst 2002-2010

Information Management Specialist 2000-2002

Senior Financial Specialist 1999-2000

Financial Specialist 1997-1999

. Controller of ad hoc request database - included monitoring director

approvals, then assigning, closing, and cancelling (if needed) ad hoc

requests. Involved internal customer service before assignment of

request: if the form was not filled out completely or thoroughly, or

if the due date needed to be negotiated.

. Processed ad hoc requests: from the Enterprise Data Warehouse using

PL/SQL Developer, the Financial Recovery Database using Access 2003

and the Mainframe using Focus or Quickjob.

. Helped maintain Financial Operations databases and ran backups when

required.

. Processed Market Financial Analysis for 3 models for Financial

Operations.

. Status Reporting Representative - SR was Humana's tool used to record

actual time IT associates allocated to each project and task. On a

monthly basis, assisted reporting the project list, project budget and

actuals internally to IT and to our business partners.

KELLER MANUFACTURING COMPANY, Corydon, IN 1987-1997

Materials Control Assistant

. Prepared databases for new information system for three production

plants.

. Prepared production tickets for assembly production lines.

. Entered serial numbers from production tickets to calculate daily

production.

. Calculated weekly and monthly checkbook reconciliations.

. Prepared load ticket packages for cutting lines.

EDUCATION

Master of Business Administration, Sullivan University, Louisville, KY

Bachelor of Science, Computer Science, Sullivan University, Louisville, KY

Bachelor of Science, Finance, Indiana University Southeast, New Albany, IN

SKILLS

Technical skills include:

Microsoft Windows XP, Microsoft Excel 2003, Lotus Notes, Microsoft Word

2003, Microsoft Access 2003, Microsoft Powent, Microsoft Project, PL/SQL

Developer, Quickjob, and Focus.

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