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Customer Service Manager

Location:
Syracuse, NY, 13208
Posted:
October 18, 2010

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Resume:

*** ******* **, ********, **,

13208315-***-****(abi20f@r.postjobfree.com

John V. Kelly

Skills Summary

Well organized, detail oriented, effective person with great

initiative. Committed supervisor, of large number of staff,

shipping, including international regulations. Hazmat certified,

planning and scheduling, ability to multi-task in many environments

Experience

Oct 2000 - Mar Eraser Co. Syracuse, NY

2009

Inventory Control Clerk/planner-scheduler/Plant Manager

Control movement of all related parts for manufacturing, including

shipping and receiving. Implemented cycle count process, and

supervision of all related employees. Utilization of Syteline ERP/MRP

planning software.

Coordinated with purchasing staff all inventory related safety stocks

and purchasing requirements. Maintain professional relationship with

sales staff to meet customer scheduling demands. Created and overseen

all production schedules while working with manufacturing engineers to

resolve any issues.

As plant manager, oversaw all plant activities including maintenance,

outside contracts, employee decisions, redesigned plant layout to

improve quality and efficiency.

Negotiated purchase of new capital equipment with outside venders.

Oct 1998 - Oct Express Temp Agency Syracuse, NY

2000

Laborer

Phillips Broadband: General warehouse labor and packaging.

Church and Dwight Co, Inc: R&D department. Testing and

implementation of new products

Aug 1994 - Oct NOCO Energy Corp Syracuse, NY

1998

Syracuse Facility Manager

Responsible for efficient flow of energy products to customer and

other company locations. Employ and supervise 15 employees including

warehouse personnel, drivers, and office staff.

Maintained all equipment and safety records. Controlled all capital

improvement projects, tank storage facilities, and DOT, DEC

regulations. Maintained fleet vehicles.

Mar 1987 - July Syracuse Blue Print Co, Inc. Syracuse, NY

1994

Shipping Clerk/Purchasing Clerk/Customer Service Manager/Sales

Coordinator

Upgraded UPS shipping system to computerized version. Warehouse and

deliver functions as needed.

Assisted in procurement of resale of in house related items

Recruited and trained customer service staff. Implemented policy and

procedures.

Oversaw NY state sales including staffing and inventory levels of four

satellite locations.

Education

. Stratford Business School, Syracuse, NY - Major: Computer Sciences

with business applications

. RIT course: "How to design and implement a superior customer service

program"

. Hazardous Materials Training, handling and Shipping

. ISO internal auditor training

. Forklift certification

. Career Track "Microsoft Excel Basics"

. Career Track "Criticism and discipline skills for managers"

References

. Personal and Professional References available upon request



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