Customer Service Real Estate
Resume:
M.ROGERS MCSPADDEN III
Resume of Qualifications
Gilbert, AZ 85233
************@*****.***
PROFESSIONAL OBJECTIVE:
To obtain an entry level position in customer service.
EDUCATIONAL BACKGROUND:
University of Phoenix (2007).
EMPLOYMENT:
June 2010 to Present - Countrywide/Bank of America (Landsafe Division/Loan Modification Division) – Sally Contreras and Ryan Davis– 480-***-****. Performed inbound and outbound calls to obtain and complete credit supplements for customers trying to refinance home loans. Performed about 80 to 100 calls per day. Worked with lenders, real estate agents and customers to complete refinancing supplements.
Oct 2009 to May 2010 – Data Entry With Vangent – Bea Williams 480-***-****. Data Entry for US government contract. Typing information into system both alpha and numeric in adherence with company and customer’s policies and regulations. Also FAFSA/Medicare/Medicaid student aid technical support in prior contract with Vangent.
December 2007 to Aug 2009- Social Studies teacher in Isaac School District (Phoenix) – Shirley Goodman – 602-***-**** – Middle school teacher for 6th, 7th, and 8th grade students.
April 2007 to Feb 2008 – Credit Research Analyst with Countrywide/Bank of America (Landsafe Division) – Sally Contreras – 480-***-****. Performed inbound and outbound calls to obtain and complete credit supplements for customers trying to refinance home loans. Performed about 80 to 100 calls per day. Worked with lenders, real estate agents and customers to complete refinancing supplements.
Nov 2004 to March 2007 - Datapak Services Inbound Customer Service / Sales -Shannon Pirilla – 602-***-****. Inbound and Outbound (dispatching) calls for several different companies regarding service and products. Solved problems on customers’ orders and explained billing and services. Completed about 100 calls or more per day, primarily inbound service calls and outbound (dispatch) and billing-related calls and product technical support.
ADDITIONAL EXPERIENCE AND SKILLS-
Speak conversational Spanish, advanced knowledge of all Microsoft programs, experience counseling. Reliable transportation and can work any shift.
ADDITIONAL REFERENCES available upon request
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