Customer Service Sales

Theodore M. Brooks

Objective Experienced sales representative and product/operations manager

with excellent customer service record, high work ethic and

uncompromising integrity seeks new career opportunity where this

unique skill set and positive attitude are welcomed.

Experience Mar 2010 - Present Family Christian Stores

Chesterfield, MO

Assistant Manager

Communicate, monitor and execute established sales goals

Consistently meet and/or exceed targeted goals for sales metrics

under very high expectations set by Corporate

Effectively lead a team to reconfigure sales sets regularly

under tight deadlines

Conduct interviews for prospective employees

Coach and demonstrate best practices on sales and customer

service through verbal training and personal example

Monitor P&L statements and devise action plans for reducing

shrink

Responsible for "upsell" on services and featured products

Execute all opening and closing procedures during assigned

shifts

2004 - Mar 2010 Tractor Trailer Supply Co

St. Louis, MO

Sales Representative

Managed and grew existing accounts

Sought and closed new accounts in the territory

Maintained and built relationships as liaison between Company

and local customers

2003-2004 Krispy Kreme Doughnut

Ferguson, MO

Store Manager

Oversaw all operations of a 24 hour retail operation

Maintained consistent gross margin of 43% profitability

Managed 30+ employees, including interviews, hiring, and

termination

Trained supervisors for management positions

Tracked labor hours, ingredient costs, and inventories

1997-2003 Bagels and Java

Ballwin, MO

Production and Wholesale Manager

Managed daily production of 6,000+ bagels (single-handedly

produced more bagels for the city of St. Louis than any other

one individual)

Researched, price-shopped, recorded and maintained ingredient

costs

Ordered raw materials and managed all inventory

Established contingency and disaster-recovery plans

Responsible for seeking and closing new accounts

Education

1995 Meremac Community College

St. Louis, MO

32 credit hours completed (print making, art history, creative

writing, music appreciation, voice)

1992 Parkway North High School

St. Louis, MO

Skills Product and people management, customer service, sales,

creative/artistic abilities

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