Customer Service Sales

*** ********

San Antonio, TX ***** 210-***-****

***********@*****.*** Megan Morris

Summary Skilled at learning new concepts quickly, working

well under pressure, and communicating ideas

clearly and effectively

Extensive computer experience with the ability to

learn new software quickly

Skilled in customer service and resolving customer

issues

Experienced in retail management

Experienced in implementing merchandising as

directed by management

Comfortable with positions of responsibility

Experienced in both internet and print media

research methods

Tested typing speed of 62 wpm

Advanced experience in MS Word, PowerPoint and

Excel

Experience 2009-Present Texas Car Title and Payday Loan

Services

Branch Manager

Monitor overdue accounts

Notify customers of delinquent accounts

Confer with customers by telephone to determine

reasons for overdue payments

Advise customers of necessary actions and

strategies for debt repayment

Persuade customers to pay amounts due

Utilize marketing tools and branch programs to

increase growth

Sort and file correspondence

Perform various administrative functions for

assigned accounts, such as recording address

changes

Negotiate loan extensions when necessary

Train new employees in store policies and

operations

Establish and maintain contact with repossession

agents

Determine when accounts should be assigned for

repossession

Monitor agent activity to track status of assigned

accounts

2008-2009 Engine Components

Collections Clerk

Locate and monitor overdue accounts

Record information about financial status of

customers and status of collection efforts, using

spreadsheet

Locate and notify customers of delinquent accounts

by mail or telephone to solicit payment

Confer with customers by telephone to determine

reasons for overdue payments and to review the

terms of sales, service, or credit contracts

Advise customers of necessary actions and

strategies for debt repayment

Persuade customers to pay amounts due on credit

accounts or non-payable checks

Sort and file correspondence, and perform

miscellaneous clerical duties such as answering

correspondence and writing reports

Perform various administrative functions for

assigned accounts, such as recording address

changes and purging the records of deceased

customers

Arrange for debt repayment or establish repayment

schedules, based on customers' financial situations

Negotiate credit extensions when necessary

2005-2007 Engine Components

Collections Specialist

Locate and monitor overdue accounts

Record information about financial status of

customers and status of collection efforts, using

spreadsheet

Locate and notify customers of delinquent accounts

by mail or telephone to solicit payment

Confer with customers by telephone to determine

reasons for overdue payments and to review the

terms of sales, service, or credit contracts

Advise customers of necessary actions and

strategies for debt repayment

Persuade customers to pay amounts due on credit

accounts or non-payable checks

Sort and file correspondence, and perform

miscellaneous clerical duties such as answering

correspondence and writing reports

Perform various administrative functions for

assigned accounts, such as recording address

changes and purging the records of deceased

customers

Arrange for debt repayment or establish repayment

schedules, based on customers' financial situations

Negotiate credit extensions when necessary

2004-2005 Southwest Signs, Inc

Project Coordinator

Price and schedule building surveys and sign

installations

Research zoning laws nationally and obtain sign

permits

Assist the Art Department in sign design according

to customer requirements

Create filing system for each customer based on

sign location and status of survey and installation

Education 2006 University of Texas-San Antonio

B.A., History

2009

M.A., History

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