Administrative Assistant Customer Service
Resume:
Sherel M Abramson
770-***-**** *** Brickleridge Lane SE
************@*****.*** Mableton, GA 30126
Skills and Expertise
Manage customer care calls for clients Very responsive self-starter
Organize and secure confidential Extremely reliable and organized
information with absolute discretion Detailed-oriented with strong commitment
Exercise good judgment and problem solving to accuracy
skills Coordinate multiple schedules,
Work both independently and as a team appointments, conference calls, travel
player arrangements and internal/external
Exceptional follow-up and follow-through meetings
skills Ability to multi-task and manage
Maintain and manage the ordering and priorities effectively, while maintaining
re-orders of all office supplies and a professional positive attitude
department equipment Ability to analyze and comprehend complex
Strong written and verbal communications financial data and provide financial
skills alternatives
Technical Proficiencies
Microsoft Office Suite (Word, Excel, Various Microsoft Windows Operating
Outlook and PowerPoint) Systems including Windows 7, Vista, XP
Adobe PDF Document Manager Microsoft Project
Crystal Reports and basic Business Proficient with several internet browsers
Intelligence reporting including Internet Explorer, Firefox,
Exposure to internal company portals built Google Chrome
with PeopleSoft HR and FIN Experience with secured systems requiring
smart card and RSA token access
Experience
2008 to present Sprint
Retail Consultant
St. Croix, USVI
Manage customer care for clients; directing and escalating
if necessary. Handle, organize and secure customers
confidential information with absolute discretion. Maintain
knowledge of products and offers. Provide product
demonstrations. Meet and exceed sales expectations.
Implement competitive tactics. Assist team member with
customer service issues. Build relationships with
customers. Provide prompt and courteous customer service.
Handle complaints and inquires in a respectable and timely
manner. Good judgment and problem solving skills and able
to work both independently and as a team player.
2007 to 2008 Kmart
Office Supervisor
St. Croix, USVI
Supervise and training of new cash office associates.
Balancing, preparing and delivering cash bags. Preparing
and providing change orders. Communicating over/short
reports. Prepare bank deposits, ensuring they are completed
in an accurate and timely manner. Maintain and update all
office procedures and documents. Distribute associates pay
checks.
2006 - 2007 Systems Engineering & Construction, Inc.
Administrative Assistant
St. Croix, USVI
Manage customer care for clients; directing and escalating
if necessary. Respond to inquiries in a timely manner.
Distribute incoming and outgoing mail. Assist with
bookkeeping and payroll distribution. Schedule
internal/external meetings, appointments, conference calls
and travel arrangements. Maintain and manage the ordering
and re-orders of all office supplies and department
equipment. Perform basic filing, coping, typing, data
entry, and word processing duties.
Education
2005 St. Croix, USVI - Central High School
Community Service
2010 Virgin Islands Territorial Emergency Management Agency
Administrative Assistant
Receiving and disseminating update information from the
National Weather Service as it is pertinent to the status
of approaching hurricanes and/or tropical storms to the
public. Distribute Curfew Passes.
2009 - 2010 Local Emergency Planning Committee (LEPC)
Administrative Assistant
Assist with typing of Emergency Operation Plans, By-Laws,
and Organizational Charts.
Ensure agendas and minutes are copied for distribution to
members.
2004 - 2005 Govt of the VI, Dept of Licensing and Consumer
Affairs Administrative Assistant
Renewing business licenses and assisting customers
according to policies and procedures. Distribute incoming
and outgoing mail. Respond to inquiries. Perform basic
filing, coping, typing, and data entry.
References Available Upon Request
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