Customer Service Manager

OBJECTIVE:

To obtain a position in the Information Technology field.

EDUCATION:

Branford Hall Career Institute, Southington, CT

Computer Information Technology Diploma

Graduation Date: December 2009 - GPA: 3.86

SKILLS:

Operating Systems: DOS, Windows XP, Server 2003, Server 2008, Vista,

and 7.

Software Applications: Microsoft Word, Excel, Access, PowerPoint,

Outlook and Dreamweaver, as well as Virtual Box.

Hardware: Installation of all PC components such as motherboards,

processors, heat sink and fan assemblies, power supplies, RAM, PCI

cards, hard drives, RAID, printers/scanners, and case fans.

Networking/Security: Firewalls (hardware and software), WEP

encryption, WPA encryption, routers, switches, permissions,

file/printer sharing, virtual networking, back-up and restore

EMPLOYMENT HISTORY:

Staples, Wallingford, CT 02/2010 - Present

Easy Tech

. Sell computers and computer related merchandise

. Troubleshooting computers

. Computer repair

. Virus removal

Integrity Systems and Solutions, Cheshire, CT 10/2009 - 12/

2009

Computer Information Technology Externship

. Set up new computers to our specs

. On-site deployments of new systems and networks

. Office duties such as RMA calls

. Receiving and shipping merchandise

Lids, Meriden, CT 2008 - 2009

Assistant Manager

. Open and close the store on time

. Maintain inventory

. Provide outstanding customer service

. Maintain a high level of sales to customer ratio

Pep Boys, Hamden, CT 2006 - 2008

Assistant Manager

. Open and close the store on time

. Maintain inventory

. Place orders for customers

. Scheduling, merchandising store visuals, and training

employees

References Available Upon Request

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