Customer Service Quality Assurance

ANITA GROFF

P.O. BOX *****

APACHE JUNCTION

********@*****.***

Profile

Dependable, reliable and result oriented professional with experience in customer service

management and quality assurance. Committed to excellence. Do extremely well in fast

pace environments as well as being detailed oriented. To make sure payroll is correct and

accurate at all times. Works well as a part of a team as well as independently.

Work Experience:

Cottonwood-Oakcreek School District

2006 to current

Payroll Tech 1 / Administrative Assistant

• Responsible for monitoring deductions to assure payroll is correct.

• Enter both hours and salaries into the computer.

• In charge of providing answers to all staff regarding their checks and deductions.

• Process and send payroll to the county for processing checks.

• Call in Federal and State taxes.

• Set up and sent direct deposit.

Payroll

1995-2005

Payroll Tech / Customer Service

• Data entry from payroll transmittals or over the phone.

• Managed multiple phone lines for inputting payrolls.

• Acct. Receivable

• Quarterlies, W-2’s

• Fast and Accurate

• Receptionist / Filed / Organized

Harold Tellock & Associates

1991-1992

• In charge of inputting information for taxes.

• Answered phones / customer service

• Assisted in payrolls and quarterlies.

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