Manager Project
Resume:
Lawrence G. Faison
Chandler, Arizona 85249
480-***-**** Home
480-***-**** Cell
********@***.***
. Budget- I have been responsible for multi-million dollar
budgets during my previous career. The importance of budget
management is everything when companies need to have tight
control on every penny spent, and I have always been
focused on successful control of budget milestones as well
as inventory and payroll. Example- Saved $3,500,000.00 for
one year by restructuring Contracts and Billing. This
effort also generated $800,000.00 in credits that could be
used at will.
. Project Management- I have been involved in numerous
projects during my career that required strict control on
resources, budget, manpower requirements, contracts,
inventory, deadlines, and other factors. Example-
Communications needs for Fiesta Bowl and New Years Eve
block party for a major city. (9/11 required the ultimate
effort in public safety needs and our efforts were
nationally noteworthy.)
. Employee supervision and management- I have managed
departments of from 4 to 134 employees. This job included
payroll, union contract issues, inventory, scheduling,
training in technology and safety, as well as other
critical items. Inventory and payroll are important of
course in budget control. Example- I was responsible for a
crew of 134 Firefighters used to help reduce our workload
during peek demand. These firefighters were brought in on
their day off. They had to be trained and outfitted with
the required tools and skill sets to make them productive.
They also had to be scheduled into trucks that were
available because the permanent technician owning that
truck was off that day. I also had to manage hours worked,
payroll, customer complaints, etc. involved with this
project.
. Customer Contact - I have been responsible for customer
satisfaction and sales for most of my previous career.
Customer satisfaction is most important to the success of a
company. Example-I was "Escalation Manager" for a major
Telecommunications company. The area of responsibility was
the entire state of Arizona. I had to make contact with the
customer and have a solution designed to fix or satisfy the
customer in a 48- hour time period. I then generated a
report and sent this report to the office of the CEO of our
company. To create the solution required contact with the
area manager and/or responsible technicians for that
customer.
Some skills have not been discussed because of the importance of
your valuable time.
I am asking for consideration with regard to this opportunity.
Thank You
Some History
I was recently employed with the State of Arizona. My job was with the
Department of Economic Security (DES), Unemployment Insurance Tax (UI
Tax) unit. I supervised the Clerical Unit comprised of 4 to 6 people
depending on the budget.
Clerical is a support unit challenged with tasks that allow the Status Unit
of UI Tax to be customer focused and successful in providing great service
with concern to unemployment tax. The support tasks involve research of
accounts, log in of applications filed, daily mail (incoming and outgoing,
including certified mail and other applicable mail needs), letter writing
(Determination letters), document sorting and filing, typing, address
changes, verifying, keying various data needed, answering incoming phone
calls, directing calls to the right examiner or unit or Automated Call
Director, and many other day to day support activities that are critical to
the success of the Status unit in the Department of Economic Security.
I was involved in creating a document tracking Excel spreadsheet that
should benefit the unit in document inventory, tracking and handling. I
also created a time tracking solution for employee labor hour management. I
was responsible for purchasing, inventory, and distribution of Status
supplies and equipment.
During my employment with the city of Tempe, Arizona I had an
opportunity to re-organize the billing and contract structure for the
communications department. (This department had been in the red for
seven years prior). I worked with all vendors, contractors, and others
with regard to budget, billing and contract and evaluated issues and
problems with each in relation to the budget. I then created new
contracts that were in tune with the goals of that department. I also
was responsible for obtaining $800,000.00 in credits owed the city by
various contractors and vendors. This again was for a period of one
year.
I was also instrumental in the design and creation of a Public Safety
Communications Vehicle, used by the City of Tempe during two Fiesta
Bowls, and two New Years Eve Block parties. This vehicle provided
Radio Interoperability for numerous agencies during these events. It
was also showcased by JITC as another solution to Communications
Interoperability for Homeland Security.
These are a few examples of my management skills as well as my ability
to manage projects that are value added to my employer.
My career in Telecommunications added numerous skills also valuable to
you. I have been a technician and a manager. I have supervised groups
from a few to 134. I have been a mentor and an arbitrator in employee
issues.
Telephone company career-
I started as a telecommunications field technician (craftsman) in
Business and Residential, which required quick learning skills, being
able to work alone, problem solving, sales, and customer contact. I
worked my way up the ladder doing numerous and responsible jobs within
the company, and became a Field Manager over work crews from 7 to 135
people. My job has always been to respect and promote the company
goals, focus, and traditions, as well as promote the logo. I follow
all set company standards and policies, promote team building, trying
to instill in all employees a positive and forward thinking
mentality.
Many years of Management taught me to be able to mentor, to be
available, to my team and my company. I learned how to be on top of
numerous responsibilities and projects at the same time.
Responsibilities have included development of schedules, management of
inventory, work solutions, ordering needed equipment and supplies in a
timely manner, work with multi-million dollar budgets, setting
timelines and goals, working with vendors, contractors, contracts and
contract writing, keeping track of payroll, managing projects with
strict budget control. I handled and solved customer escalations in a
48 hour timeframe for the entire state of Arizona. I have also been
involved with union contracts and dealt with union issues. I have
created and implemented safety programs. I always looked for better
ways of doing business that add value. I have written and maintained
appraisals, handled discipline issues to conclusion. I have been in
front of customers during my entire career, giving the best possible
customer experience. I have always worked with contracts, policies,
and guidelines. I have been able to adapt and conform to change, and I
always look for maximum value for the dollar. I have always handled
stress, stressful situations, problem solving and solutions the same
way, with clear thinking and results driven energy and attitude.
I ask for the chance to prove my value and worth to you and your
company. Thank you for your time.
Lon Faison
********@***.***
Skills Experience:
5/16/2005 - State of Arizona - DES Unemployment InsuranceTax Unit
5/20/2006 Supervisor -Clerical Unit
A support unit challenged with tasks that allow the Status Unit to be
customer focused and successful in providing great service.
Supervisory tasks involved scheduling, assigning tasks, customer
escalations, time reporting, payroll, budget, appraisal and action
plans, hiring process, report writing, and other duties.
Support Tasks
Research- Unemployment Tax Accounts, Tax Records
Data Input & Log In - All applications filed daily, address
changes, verifying
Mail - Incoming sort and delivery or Log In (est.1500 pieces
daily) Out-going New applications,
*Certified Mail, Determination Letters (est. 3000
pieces daily)
Typing - Reports, communications
Phones - Inbound using Automated Call Director to transfer calls
to right examiner or Subject Matter Expert.
Inventory- Purchasing, tracking, handling.
Training and Mentoring- Created and trained staff on new Call Director
process and system.
Outstanding Achievements- Created time tracking solution for employee
labor hour management of documents. This help in lowering response
times with regard to applications in the system waiting for next step.
*Identified and initiated process to save the State approximately
$129,000.00 yearly with regard to use of Certified Mail .
References available on demand
5/15/2003 - Interop-Solutions LLC
4/10/2005 Owner -Project Manager -
-Managed opportunities study looking for revenue projects
using RFP, RFQ, RFI, and Grants.
-Inventory manager for parts and equipment used in
Business.
-Engineered solutions for Mobile Command Vehicles
built for the State of Arizona
-Engineered telephony solutions with regard to
Command Vehicles, RF Interoperability.
-Managed in-office telecommunications needs for
business.
Involved with many Homeland Security project ideas and exercises.
1/15/2001 - City of Tempe, Arizona
5/15/2003 Supervisor Communications Department
-Supervised 11 professional and technical staff responsible
for Government communications, including Fire, Police, and
city staff.
-direct responsibility for:
-Budget of over $3 million. Numerous budgets and
billing issues. (Saved city $3.5 million for one
year)
-Goals and objectives for projects as well as
timelines. Set timelines and guidelines.
-Safety training Stressed safety issues and provided
anger management and stress training.
-Appraisals set guidelines and did revues
-Vendor and contract supervision. Re-organized all
contracts and saved $3.5 million in one year.
-Policies and procedures for city government
telecommunications. (For city staff.)
-Mentor and technical assistance. (Both staff
and city employees.)
-Inventory- reorganized and managed with use of
new software.
-Schedules Set work schedules and vacation
schedules.
-Project management (Continuous Improvement
projects.)
-Customer care (Dealt with issues and
escalations.)
-Reports management (Did numerous reports on
all facets of job.)
-Interface with city officials when needed.
Developed Wireless Interoperability solution that made
National news. (Communications recovery vehicle)
Left city position to start business focused on Homeland
Security and wireless interoperability.
11/1/1999 - US WEST Communications Executive Office
11/29/2000 Escalation Manager
-Handled state escalations for US WEST executive office in
Phoenix and for President in Denver.
(Had to have 48-hour solutions using direct interface
with state managers and technicians at all levels.
Included a report back to Executive office in Denver)
Field Manager
-Managed installation and repair crews of up to 135
employees (Job responsibilities:)
-Budget-$300,000 tool and equipment budget for
technicians
-Inventory-$100,000 supplies (mostly field
gear)
-Training -mentor and train in new technologies as
well as customer contact training
-Schedules-vacation and work schedules 24/7
-Projects-new and on-going projects
-Safety - most important, kept track of test scores,
etc. included driving and on the job safety
-Reports-one quarter of each workday spent on
reports
-Quality inspections-3 inspections each month
on each technician
Pluralism, Diversity, and Ethics always taught.
1973 -1999 A.T.& T., Mountain Bell, US WEST -Denver, Colorado.
Technician-repair, installation, large business,
government, small business and residential
Field Manager-managed crews of up to 135. Union contract
had to be followed, issues resolved
Research and Development -Advanced Technologies- worked as
associate in R&D, budget was $34,000,000.00. Team had 5
outstanding successful R&D projects completed on time and
within budget.
Received numerous awards, and commendations, as well as being
spotlighted with Company Presidential Club Award, and company Circle
of Excellence award.
Received company award for saving 2 young boys from drowning in a
lake.
Education and Special Training:
Denver Technical College- Denver, Colorado
Associate of Applied Science Electronic Engineering EET 3.8
grade point Graduate 1987
Numerous Telephony focused courses
Numerous Management Training Courses
Computer Skills:
Proficient in: Windows, Word, Excel. PowerPoint (created
numerous presentations), and Visio.
Can learn required systems quickly.
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