Software Technical Support

Location:

Posted:

October 19, 2010

Paul M. George

Belleville, Illinois 62226

**************@*******.***

Objective

To use my ability to efficiently diagnosis and repair networking and computer hardware and

software while providing courteous and professional end-user support

Education

Associate in Applied Science: Network Design and Administration

Certification: Cisco Certified Network Analyst

Cisco Networking Academy, Southwestern Illinois College, Belleville, Illinois

Graduated: July 2010

Bachelor of Science: Electrical Engineering

Southern Illinois University, Edwardsville, Illinois

Graduated: August 2004

Technical Skills

• Knowledgeable in networking protocols and theory including TCP/IP, DHCP and the ISO-OSI

reference model

• Able to diagnose both networking hardware and software problems logically, quickly and

accurately

• Sound knowledge of operational theory of computer and electronic components

• Skilled at programming in Visual Basic.NET, C, C++, AutoCAD, MPLab, MATLab, and Assembly

languages

Employment

Panera Bread, Sunset Hills, Missouri 2006-present

Field Services Support: Specialist – FS Deployment

• Programmed, tested and implemented scheduled changes to Point-Of-Sale system software

• Worked with Panera Bread Help Desk to accurately identify and resolve technical issues with

Point-Of-Sale software, conveying comprehensive instruction of the best course of action

necessary to prevent any reoccurrence of the issue while ensuring minimal impact to end-user

• Documented all cases using clear, concise notes to record a description of each completed task

and necessary steps to reach resolution

Best Buy, Fairview Heights, Illinois 2005-present

Technical Support: “Geek Squad”

• Diagnosed and repaired hardware and software on malfunctioning computers

• Installed hard drives, motherboards, CD/DVD drives, power supplies, memory chips, and other

hardware

• Utilized a computerized tracking system to record all information related to repair services

performed, describing symptoms of inoperative computers and noting all contact with the

equipment owner