Customer Service Medical
Resume:
Kimberly D. Davis
Wendell, NC 27591
Email: **********@*****.***
Objective:
To obtain a position where my strong administrative background and my
ability to execute a variety of projects simultaneously will be utilized
within a dynamic and challenging environment.
Skills:
Medical Terminology Seibel
Medical Records Allscripts
Data Entry American Sign Language
MS Office Suite Medical Billing &
Coding
Photocopier
Multi-line Phone
Education:
BS in Business Administration
Strayer University, Raleigh, NC
04/10-Present
AAS in Medical Office Administration
Wake Technical Community College, Raleigh, NC
07/05
Experience:
Data Collection Specialist
RTI International, Raleigh, NC
03/10-Present
Collect billing records from medical facilities on the behalf of the U.S.
Department of Health and Human Services, medical coder/billing abstraction,
adhere to project cost and production, maintain confidentiality of
information and data, and prepare and maintain accurate and complete
records.
Medical Administrator
Raleigh Endoscopy Center, Raleigh, NC
07/07-07/09
Handled medical front desk in computerized scheduling, scheduled
appointments, filed records, collected and posted fees according to
protocol, prepared and balanced daily financial registers, communicated
with medical staff to determine the need for patient services, operated
multi-line phone, ordered office supplies, faxed and received documents,
and interpreted American Sign Language for the hearing impaired patients.
Kimberly Davis
Resume
Page 2
Customer Service Representative
Blue Cross Blue Shield of NC, Durham, NC
11/06-07/07
Acted as liaison between provider and company discussing billing of claims,
researched information to ensure claims are paid correctly, and followed-up
on the process of claims.
Customer Service Representative/Administrative Support
Kerr Health Care, Raleigh, NC
08/04-08/06
Acted as liaison between company and patient discussing various account
issues, billed insurance, data entry of claims, composed letters, filed
medical records, maintained account payable and receivables, obtained
patients' prescriptions from doctors and maintained patients' refill
schedules.
Optical Specialist
Lenscrafters, Raleigh, NC (part-time)
02/04-01/06
Assisted patients in selecting eyewear, fitted and dispensed patients'
glasses, served as a liaison by accepting and responding to all telephone
inquiries, billed insurance, data entry of claims, filed medical records,
and maintained account payable and receivables.
Volunteer Work
B&J Mortgage Corp 1, Cary, NC
01/05-01/06
Filed clients' records, scheduled appointments, answered multi-line phone,
prepared reports, created spreadsheets, provided exemplary customer
service, coordinated lunches for staff, and managed the internal and
external mail.
Optical Specialist
JC Penney Optical, Raleigh, NC (part-time)
05/03-02/04
Assisted patients in selecting eyewear, fitted and dispensed patients'
glasses, served as a liaison by accepting and responding to all telephone
inquiries, billed insurance, data entry of claims, filed medical records,
and maintained account payable and receivables.
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