Customer Service High School

*** ***** ***** . **********, ** *****

Phone 205-***-**** . E-mail ****************@*****.***

M.Laister

Objective

Seeking a position within a Technical field in

order to use professional skills and ideas to

enhance the integrity within a business

environment.

Summary of qualifications

13 years if experience within a customer

service/technical field

4 years experience within a corporate IT/call

center environment

Proficient in computer programming,

troubleshooting, and technical engineering

Proficient with program languages: C++, Prolog,

Scheme, HTML, XML

Expertise within Windows 98, ME, 2000, XP, Vista, 7

operating systems

Knowledgeable in all Microsoft Office versions

Very skilled in regards to networking, PC hardware

and peripherals

Work experience

February 2007- February 2007-Present

Infinity Insurance

Birmingham, AL

Customer Service Consultant

I provide assistance to clients on a daily basis

while answering underwriting questions and

processing endorsements.

I mentor new agents as related to company

guidelines and underwriting procedures.

I assisted with software testing on new company

applications.

May 2006-February 2007 Teletech

Birmingham, AL

Technical Support Representative

I assisted approximately 40 consumers per shift in

resolving all technical related issues dealing with

satellite services.

I mentored all new hire agents and contributed to

my team with exceptional stats and work performance

skills.

Due to my performance, I was allowed a job shadow

with our IT Department 20 hours per week to enhance

my experience on networks and configuring software.

December 2005-May 2006 Teletech

Birmingham, AL

Technical Support Representative

I assisted approximately 35 consumers per shift in

resolving all technical related issues dealing with

DSL services.

I am very knowledgeable on configuring,

troubleshooting, and connecting computers with

Modems and Routers, and reading ATM/Frame Relay

circuits.

October 2004-August 2005 AmeriCorps

Selma, Alabama

Facilitator/Learning Performance Specialist

I led GED Lead training classes in Microsoft

Office, Windows, and other PC related software.

I wrote workbench instructions for scanning, and

email attachments and other computer reference.

October 2001-September2002 AmeriCorps

Selma, Alabama

Computer Specialist

I assisted users with computer related issues in

the computer lab.

I served as a mentor and tutor for adult education

and all curriculum members.

Also, I worked with Selma High School as the System

Operator for Plato, Alabama High School Exit Exam

software.

Education

Alabama State University, Bachelor of Science in

Computer Science, July 2006

Wallace Community College, Associate of Science in

General Science, May 2002

University of Phoenix, Master of Arts in

Mathematics Education

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