Customer Service Medical

Patricia Ulloa

**** *** ** *** ****, Ca ***** (H)408-***-****//(C)408-***-**** *******@*********.***

To whom it may concern

Please accept this letter as my expression of interest in a position within your organization. I have

enclosed my current resume for your review and consideration. It will furnish details relevant to my

overall background.

I have had several years of experience in the customer service environment. I have been able to

communicate effectively with management at all levels, subordinates, and especially with

customers in two languages (English and Spanish).

I am highly motivated, have excellent leadership and communication skills.

I am looking forward to your response, and the opportunity to discuss my qualifications in more

detail. I feel certain that I can be a valuable asset to your team.

Sincerely,

Patricia Ulloa.

Patricia Ulloa

Objective _____________________________________________

To secure a challenging career; emphasizing responsibility, personal growth, and professional

achievement, with potential for advancement based upon performance and initiative.

Profile _______________________________________________

Motivated, personable business professional with a successful 14 year background in medical

front office environment. Accustomed to handling sensitive, confidential records. Flexible and

versatile – able to maintain a sense of humor under pressure. Poised and competent with

demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven

environments. Excellent team-building skills.

Skills Summary _______________________________________

Bilingual English – Patient charting HIPPA compliant

• • •

Spanish Insurance Customer Service Skills

• •

Multi-line phone coordination CPR Certified

• •

system Patient flow E-Clinical Works

• •

Microsoft word, management proficient

•

windows Basic anatomy /

•

Medical records physiology

•

Appointment Universal health

• •

scheduling precautions

Professional Experience ________________________________

Education:

5/95 to 2/96

Concord Career Institute – Medical Office Management

San Jose, Ca. 95112

4/80 to 5/83

University of Mexico – Social Psychology

Mexico City, Mexico

Employment History _________________________________________

04/2007 – 05/2009

Robert Gould, MD (OFFICE RECEPTIONIST)

Coordinated the entire flow of the medical office. Responsible for all office duties, including

admitting patients, computerized appointment scheduling, charts preparation, insurance

verification, authorizations, co-payments, assisting patients with referrals, tests, labs, prescription

refills. Also ordering office supplies, filing, preparing adequate paper work for billing process,

deals with drug reps, stocks the sample drugs, rooming patients and responsible for all medical

records.

1701 Fan St San Jose, Ca 95131 (H)408-***-****//(C)408-***-**** *******@*********.***

Patricia Ulloa

02/2000 to 05/2006

Silicon Valley Surgery Center, LP (Admitting Coordinator)

Greeting and admitting patients according with schedule surgeries. In charge of collecting co-

payments and insurance deductibles.

Preparation of all charts for the following day, including history and physical, X-rays and / or

tests.

Cross-trained in the medical records department for Silicon Valley. Training of new employees

for admitting and medical records (both Silicon Valley and Bascom facilities). Interpreter for all

medical personnel and patients.

Chart logging, including Pre- Op. Surgery OR and Recovery times for the facility, as well as all

Doctors, anesthesiologists and employees participating in each surgery.

07/98 to 02/2000

Los Gatos Surgical Center – Admitting

Admit patients, prepare new charts with accuracy (one week ahead), cash log for next business

day, collate charts for post Op. Calls, five weeks claim calls for billing, patient calls to verify

eligibility and update personal / insurance information, sort all mail.

In charge of authorizations and cross trained for insurance benefits coordinator and medical

records position. Interpreter for the facility.

References available upon request.

1701 Fan St San Jose, Ca 95131 (H)408-***-****//(C)408-***-**** *******@*********.***

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