Jeffrey Durand
*******.******@*****.***
Certifications
CompTIA A+ Certified IT Technician
Education
Sacramento City College - Major : Computer Science
San Diego State University - Major : Computer Science
2003 - 2004
Qualifications
Leadership Organizational and Team Management
Excellent written and oral communication skill
Ability to work in a fast paced environment, excellent attention to detail
and multi-tasking skills
Communicate, interact, and collaborate effectively with different
personalities, able to work under pressure, ability to prioritize
Motivated, self driven, fast learner, independent worker, proactive,
dependable, always maintain a positive and professional attitude
IT Hardware/Software Diagnostic and Problem Solving
HTML / CSS Web Design Program and Hosting
Microsoft Windows and Office 9x - Vista/7
Adobe Dreamweaver and Flash
Cisco Routing technologies
Experience
Jamba Juice Company Davis, CA
May 2006 - Present
Shift Manager; Hiring and Training Manager
Management and leadership experience, office organizational skills
Planned and achieved daily sales goals
Conducted interviews, prepared training schedules, supervised training
Reinforced company standards and policies to employees
Daily money management, accounting and bookkeeping.
Lead and be a role model for a team of 20+ employees in a high traffic
store
Ensure highest quality service during high traffic periods
Delegate and prioritize store tasks and projects within time constraints
based upon work requirements and necessary duties
Work with local businesses, organizations and groups to drive store sales
Homeland Financial Group Roseville, CA
June 2006 - March 2007
IT Technician / Web Design Consultant
Troubleshot Windows 2000/XP, Office, hardware and network issues
Provided onsite support to maintain functionality for office PCs and
networks
Designed Real Estate Finance website including various PHP programs
Worked with managers to provide online tools customized specifically for
users and employees
Upgraded company network using a SureWest-provided Cisco router and CAT5
cable system