Customer Service Sales Representative

ELI BETANCOURT

*** ****** ******, ********* **, 21037

Home Phone - 410-***-**** Cell Phone - 443-***-****

Email address: ********@*****.***

EDUCATION

University of Maryland, College Park

Aug. 2005-May 2009

Robert H. Smith School of Business

Bachelor of Science in Marketing

- Cumulative GPA of 3.44

- Dean's List Award, 6 semesters (Fall 2005, Spring 2006, Fall 2006, Spring

2007, Spring 2008, Fall 2008)

PROFESSIONAL EXPERIENCE

Korean War 60th Anniversary Memorial Committee

Mar. 2010-June 2010

Ticketing and Outreach Division

- Maintained database of 2000+ attendees of the June 2010 3 day tour of the

Little Angels performance troop at the Kennedy Center in Washington D.C.

- Invited Congressional leaders and Ambassadors to the 3 performances and

coordinated ticket mailing and processing for VIPs and other guests.

2020 Companies

July 2009-Jan. 2010

Verizon Sales Representative

- Provided excellent customer service and satisfaction through negotiating

the best home service package for each customer's household.

- Frequently tracked customer contacts for follow-up to increase sales.

- Reported location's total sales and personal activity tracker to the

General Manager.

- Achieved quota in a neighborhood where our product (FiOS) was not

available for the months of August, September, and October of 2009.

United Parcel Service May

2008-Aug. 2008

Package Handler

- Organized over 600 parcels per day to ensure their appropriate

destination and optimum customer satisfaction.

- Recognized for best service by effectively sorting each parcel to its

proper place of destination for the duration of employment.

Flamingo Caterers

July 2005-Jan. 2009

Special Events Server

- Supervised and trained 10 buffet staff members.

- Helped satisfy clients through timely and professional customer service

and interpersonal relations.

- Assisted with events of between 100-600 guests on a weekly basis

COMMUNITY SERVICE

Helped build housing projects in at-risk communities in Baltimore, MD

May 2007

Attended two-month retreat in Seoul, South Korea assisting poor families

May 2005-July 2005

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