Manager High School
Resume:
DENNIS JAMES O'REILLY II
Hazel Park, MI 48030
******.*.*******@*****.***
OBJECTIVE
I'm looking for a challenging position that will effectively utilize my
knowledge as an experienced computer user and an expert problem solver.
Ideally, I would like to become a technician in a progressive organization
which offers opportunities for advancement.
TECHNICAL EXPERIENCE
LAN development, PC hardware/software installation, Troubleshooting,
Windows 3.1 - Windows 7, OS 9 - X, Ubuntu, Plesk, Citrix, Norton Ghost,
NAV, Dameware, Hyena, Batch creation, Microsoft Office Suite, Photoshop
CS2, Illustrator CS, SalesLogix, Bridgetrak, QuarkXPress, Basic, Plesk,
Snort IDS/IPS, BASE, CrossLoop, DVD Shrink, DVD Decrypter, Nero, ScanShell
OCR, Inno Setup Compiler, Smart Board, Any Antivirus and malware/spyware
programs, etc.
BRAINBENCH CERTIFIED
Computer Technical Support
"Demonstrates a solid understanding of core concepts within this topic."
Scored higher than 87% of all previous test takers.
WORK EXPERIENCE
Double-Click Doctor Hazel Park, MI
2009 - Present Technical Support Manager/CTO
* Service client machines onsite and remotely
* All aspects of PC and printer troubleshooting
* Hardware upgrades, rebuilds
* Software installation/configuration
* Network maintenance, security
* Hardware and software purchasing
* Audio/Video installation/configuration
* Technology consultant
Wilson Technologies Clawson, MI
2007 - Present Technical Support Manager
* Network Administrator
* Email Administrator
* Security Engineer (IDS/IPS)
* Build and wire proprietary kiosks
* Tier 2 troubleshooting
* Hardware diagnosis
* Software compiling
* Building custom installers for proprietary software
* Hardware and software purchasing
Arrow Uniform Taylor, MI
2006 Helpdesk Support Specialist
* Help Desk
* Tier 1 troubleshooting
* Hardware diagnosis
* Reimaging machines and creating new images
* Hardware and software purchasing
* Mass remote batch installations
Computer Wizards Warren/Wyandotte, MI
2004 - 2006 Computer Technician
* Help Desk
* Consumer home network maintenance
* All aspects of home computer repair
Campbell and Company Dearborn, MI
2003 - 2006 Facilities Coordinator
* Control over all aspects of shipping, receiving, and
inventory management
* Supply orders including: office supplies, restroom,
kitchen, and cleaning supplies
* Invoicing, purchase orders, vendor contract negotiations
and renegotiations
* Office space management: building, tearing down of
cubes, desks, etc
* Phone system management: moving extensions, voicemail
setups/resets, etc
* Audio/Video Lead
Nielsen Media Research Schaumburg, IL
2002 - 2003 Junior Surveyor
* Traveled to various locations in the continental U.S. to
fine-tune census information via satellite maps and GPS.
* Updated existing maps.
* Gathered random housing unit information based on a time
tested statistical equation.
EDUCATION
Fraser High School Fraser, MI
State Certified High School Diploma in General, English, Humanities,
Computer Science
Class of 1996
VOLUNTEER WORK
Volunteer bartender for the Contemporary Art Institute of Detroit. (CAID)
Exhibition Juror for Whitdel Arts in Detroit. (Formerly known as The Lady
Bug Gallery)
Taught English as a Second Language on a volunteer basis helping students
improve their conversational English.
City of Fraser DPW Recycling Center volunteer. (Pre-curbside pickup days)
Former Tee-ball coach for the City of Fraser's Parks and Recreational
Department.
INTERESTS
Literature, writing, cuisine, wine, humor, music, music production, film,
film making, digital photography, design, general arts, occasional crafts,
bungee jumping, road rally, shooting, archery, camping, hiking, biking,
rock climbing.
Contact this candidate