Customer Service Manager

James Crowley

**-** **** ******, *******, NY ****5 / 718-***-****

*****@*************.***

objective

To obtain a Legal Office Clerk position

EDUCATION:

**** - **** ****** *******, *******g, New York

Paralegal Studies Program: ABA Approved Paralegal Certificate

Program.

6/2001 Productivity Point, Boston, Massachusetts

Microsoft Approved Course 2152: Implementing Windows 2000

Professional and Server.

1997 Veterans -Technical Training Institute, Boston, Massachusetts.

Certificate: Computer Support Specialist.

1990 - 1995 Stonehill College, Easton, Massachusetts; Studies: Accounting.

Skills and knowledge

. Proficient in the use and maintenance of most office equipment: pc,

printer, fax, copier, scanner and projector.

. Reliable typing speed and accuracy - 40+ words per minute.

. Superior knowledge of Word, Excel, Access, PowerPoint, Outlook.

. Functional knowledge of: Visual Basic, VBA(macros), HTML, MSSQL, .NET.

. Excellent verbal and written communication and customer service skills.

EMPLOYMENT AND EXPERIENCE:

NYC Administration for Children's Services/Administrative Law Unit

10/07 - 7/09

Paralegal

Respond to subpoenas, discovery, FOIL, and personal requests for ACS

records, reports and contracts. Locate, reproduce, scan, redact, certify,

destroy, and deliver records, reports and other documents. Research ACS

clients through state, city databases and Lexis-Nexis. Greet walk-ins,

answer phones, and provide written and oral responses to requester's

queries. Simplify procedures and file tracking by creating MS Access

databases, Excel spreadsheets, and Word templates using macros and VBA.

Assist attorneys and other staff members with IT problems in emergencies.

United Cerebral Palsy of New York State 03/06 - 9/06

Assistant Office Manager

Customer phone service, file management, medical appointment scheduling,

payroll, document creation. Tools used included MS Access, Excel, and Word.

Over 10 years experience as an Information Technology Consultant in the

Greater Boston/Providence area for federal, state, and private enterprise,

including the following assignments from 2000-2005:

BFGOLF.COM - Webmaster/site designer

Webmaster and site design for E-commerce site using Dreamweaver, Flash,

html, php, MySQL. Provider of custom made and fitted golf clubs.

FleetBoston Financial Services - Technical Analyst - FX Trading Floor

Support /administer 500+ users/traders running in a Novell/NT/UNIX

environment using Windows NT/95/2000, Office 97, Outlook, Exceed, Citrix,

IE, Palm, Telnet, and various proprietary financial applications.

Technical Writer: created documentation of install procedures,

troubleshooting and use of applications.

Massachusetts Department of Employment and Training - Installer/Desktop

Support

Installation of Cisco hubs, routers, and switches. Support 300+ users

running Windows 95/NT, MS Office 2000 and Outlook.

NSTAR Inc. - Desktop Support/Data Conversion

Installation and removal of various software packages e.g. MS Office

2000, Lotus Millennium. Assisting users with understanding data

conversions: Notes to Exchange, WordPerfect to Word, and use of new

applications.

GTECH Corp. Desktop Support

Support of 350+ Windows 95/NT clients on a mixed NT/NetWare network

running a wide variety of hardware and software.

Contact this candidate