Customer Service Human Resources

Jaime Dillard

***** **. ******** **. ( Rancho Cucamonga, CA 91737 ( Home Phone (909) 944-

7895

( Cell Phone 626-***-**** ( E-Mail: **********@*******.***

Results-oriented team player. Self motivated with high performance

standards and strong emphasis on goals, deadlines and quality of work.

Possess planning, organizational, solid research and analytical skills with

the ability to work in a fast-paced environment. Proficient with leading

PC applications: Microsoft Word, PowerPoint, Excel, Microsoft Office, and

Access.

Experiences/Skills

Management (+7 yrs) Budgets (+10 yrs)

Written/Verbal communication

Customer Service (+18 yrs) Safety (+7 yrs)

Bi-lingual, English/Spanish

Human Resources (+2 yrs) Data Analysis (+10 yrs) Records

Retention (+7 yrs)

Training/Pre-hire testing (+7 yrs) Supplies (+7 yrs)

Inventory Control (+7 yrs)

Counseling/Mentoring (+15 yrs) Payroll (+7 yrs)

Mediation/Resolving grievances

Logistics (+7 yrs) Key Holder (+8 yrs) Vehicle Operations (+7

yrs)

Education

MBA, Business Administration, University of Phoenix - 2003, GPA 3.91

BS, Information Systems Management, University of Phoenix - 2001, GPA 3.60

Employment History

Retail Sales Associate RadioShack May 2009 - Current

Knowledge of retail operations related to customer service and point of

sales. Duties include: Performance management, store operations, store

merchandising, inventory management, directing and maximizing sales, key

holder, and customer care. Set up of departments replacing tags or ads and

placing point of purchase material. Preparation of store for next days'

activities. Prepared and submitted biweekly payrolls.

Relief Supervisor/Carrier USPS May 2005 - August 2006

Knowledge of Postal operations related to delivery and collection, service

standards and objectives. Managed the flow of mail from the post office to

plant. Supervised the work of others which included: planning, assigning

tasks, providing technical guidance, monitoring progress and evaluating

performance to meet organizational goals. Managed letter carriers, window

clerks, and support personnel. Knowledge of policies and procedures

related to the investigation, interviewing, and handling of workplace

accidents. Communicated orally and in writing to train employees and

resolve grievances. Prepared and submitted biweekly payrolls. Maintained

and updated payroll records for new hires, rate changes, and terminations.

Reviewed and modified existing collection schedules, resulting in a daily

saving of vehicle usage and manpower hours. Conducted emergency

preparedness drills related to fire and

earthquakes. Investigated and resolved customer complaints. Completed

closing reports compiling data for our District Office review. Prepared

our office for next days' activities.

Human Resources Associate/Hispanic Programs Coordinator USPS January 2005 -

May 2005

Knowledge of personnel policies, procedures, practices, and programs

related to hiring, promotion and reassignment. Administered Postal

examinations (35-900 applicants), processed routine and confidential

reports, records, and correspondence, including reviewing for accuracy and

completeness. Set up applicants for the review process, and prepare

applicant for hire. Ability to perform administrative duties for assigned

programs, including scheduling and coordinating program activities,

maintaining and distributing program materials. Monitored and distributed

the Voice of the Employee, a district-wide monthly newsletter.

Established a standard operating policy for distributing Service Award

Pins. Created a Supervisor Log for employee recognition. Conducted mock

interviews for the Associate Supervisor Program. Maintained the minutes

for the Department of Reasonable Accommodations Committee. Produced

correspondence for the District Manager to disseminate. Collected, tracked

and compiled data to maintain statistical reports and charts. Analyzed

data to evaluate best medium for advertising job fairs.

Relief Supervisor/Carrier USPS August 2002 - December 2004

Knowledge of Postal operations related to delivery and collection, service

standards and objectives. Managed the flow of mail from the post office to

the customer, and to the processing plant. Supervised the work of others

which included: Planning, assigning tasks, providing technical guidance,

monitoring progress and evaluating performance to meet organizational

goals. Managed letter carriers, window clerks, and support personnel.

Knowledge of policies and procedures related to the investigation,

interviewing, and handling of workplace accidents. Communicated orally and

in writing to train employees and resolve grievances. Prepared and

submitted biweekly payrolls. Maintained and updated payroll records for

new hires, rate changes, and terminations. Reviewed and modified existing

collection schedules, resulting in a daily saving of vehicle usage and

manpower hours. Conducted emergency preparedness drills related to fire

and earthquakes. Investigated and resolved customer complaints. Completed

closing reports, compiling data for our District Office review. Prepared

our office for next days' activities.

Vehicle Operations/Rideshare Coordinator/Relief Supervisor USPS April 1994

- August 2002

Managed office vehicle fleet monitoring usage, mileage, and repairs.

Calculated vendor payments using Excel spreadsheets. Knowledge of policies

and procedures related to the investigation and handling of vehicle

accidents. Provided technical advice on installation, modification,

testing, and repairs of vehicles and equipment. Organized, directed, and

maintained the Rideshare program and budget. Use of accounting, budgeting,

and forecasting skills to prepare and submit monthly accounting period

reports. Provided Rideshare participants with various transportation modes

and routes, increasing office participation by 35%. Created an earthquake

emergency program. Managed employee safety programs. Analyzed data in

order to evaluate performance and identify deficiencies. Kept our office

in compliance meeting SCAQMD and OSHA code requirements. Monitored and

maintained office supplies. Previewed and logged all purchases made by

employees and supervisors. Monitored and maintained all records, receipts,

and archive information. Investigated and resolved customer complaints.

Completed closing reports, and compiled data for our District Office

review. Scheduled and conducted public tours of Postal operations.

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