Human Resources Management

Holly Vandiver

**** ******* ***** *****

Murfreesboro, TN, 37129

***************@*******.***

615-***-**** cell

Core Characteristics:

Customer-centered focus, work well in teams, strong communication

skills, good telephone skills, handle pressure and deadlines well, can

multitask, fast learner

Academic Preparation:

Bachelor of Business Administration in Health Care Management

Harding University, Searcy, AR, May 8, 2010

Experience:

Middle Tennessee Medical Center, Murfreesboro, TN

Intern, Guest Relations

June 2009-August 2009

. Interacted with patients when checking to see how their day was

going and if there were any complaints or compliments

. Created post-discharge calling script to improve customer

satisfaction

. Strengthened communication skills when handling complaints over

the phone

. Promoted CaringBridge.com

Harding University, Pryor Hall, Searcy, AR

Student Worker, Front Desk January

2009-May 2010

. Monitored students entering and leaving apartment complex

. Take care of students' inquiries on various housing matters

. Helped build better telephone skills through calming down

stressed students and transferring calls to other departments

Lil Cougar Den, Murfreesboro, TN

Day Care Employee December 2006-

August 2008

. Collaborated with other employees to create an activity for the

afternoon

. Created a friendly environment for the children to be in

. Enhanced communication skills by learning how to deal with all

types of parents

Skills: Computer Skills: Proficient in Microsoft Word, PowerPoint, and

Excel

Relevant Courses: Management and Organizational Behavior, Productions and

Operations Management, Human Resources, Marketing, Managerial Finance,

Principles of Accounting

Achievements and Affiliations:

. Hand Hygiene Performance Improvement Consultant

. The Way - Health Care Administration Club

. Member of the American College of Healthcare Executives

. Studied abroad in Greece in the fall of 2007

. Christians in Action Club that helps around Searcy, AR and

surrounding areas

. Tornado cleanup in AR

. Habitat for Humanity

. Mission Work in Ketchikan, AK

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