Customer Service High School

Bernardo Valencia

**** ******** **.

Ceres, CA **307

cell: 209-***-**** - *****************@*****.***

Work Experience

. Stellar Relay Services, LLC

**** ******* **. ******, ** 95368

Quality Service Assurance Analyst

Dates Employed: February 2009 to May 2010

Troubleshooting macros in excel to ensure they are working properly

for all users. Creating reports for management in order to analyze

overall productivity. Utilizing all available tools such as Excel,

Access, and Word to ensure the service levels are met. Accessing and

modifying databases containing information on employees and their

daily adherence to schedules. Creating trouble tickets to ensure

workstations are placed out of order and resolving of the issue

quickly.

. United States Postal Service, Selma Remote Encoding Center

3830 McCall Ave. Selma, Ca 93662

Data Entry Operator

Dates Employed: July 2007 to May 2008

Responsible for entering data pertaining to incoming mail images on

a monitor. Maintaining a minimum of 10,000 keystrokes per hour while

staying below the maximum 2% error level. Information such as name and

address matching/correction of city, state, and zip codes. Processing

of foreign mail images as well as local.

. Sears Roebuck and Co.

100 Vintage Faire Mall Modesto, Ca 95356

Customer Service Associate

Dates Employed: October 2004 to October 2006

In charge of shipping and receiving of stock items as well as

customer merchandise. Handling requests from both in store and out of

store customers such as internet orders, or by fax, etc.

EDUCATION

. Thomas Downey High School

1000 Coffee Rd. Modesto, Ca 95355

Dates Enrolled: August 2000 to June 2004

High School Diploma 2004

. ITT Technical Institute

16916 South Harlan Road Lathrop, Ca 95330

Pursuing: Associate's Degree in Computer Network Systems

Dates Enrolled: June 2006 to January 2008

SKILLS

Bilingual (Spanish) 70+ Words Per Minute Microsoft Office

Exp.

Some Java Programming . Strong Communication Skills Computer Literacy

Visual Basic Customer Service Call Center

Exp.

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