Quality Assurance Project Manager

Steve G. Fleenor

***** ********* ****** ( Hesperia, CA 92345

*********@***.*** ( 760-***-****

Qualifications Profile

Team-oriented, results-driven professional with successful experience

directing warehousing, operations, logistics, and quality assurance

environments.

> Seasoned at directing, motivating, training, and developing diverse

groups of employees, including receiving, production, quality, and

maintenance personnel.

> Highly skilled at building teams and coaching employees to meet and

exceed all objectives.

> Adept at conducting performance evaluations and making recommendations

for improvement.

> Demonstrated ability to increase productivity, maximize profits, and

enhance processes while ensuring quality and reducing overall costs.

> Consistent track record of delivering projects on time or ahead of

schedule while meeting budget requirements and maintaining customer

satisfaction.

> Exceptional communicator with proven success in earning and

reciprocating respect; multicultural background with effectiveness at

managing and supervising Spanish-speaking staff.

Professional Experience

Big Lots Corporation - Rancho Cucamonga, CA 2009 - Present

Warehouse Receiving Supervisor

Oversee and ensure accurate material receiving, high Units per Hour

(UPH), and maximum profits while controlling and reducing labor and

operating costs.

Continually train and build positive morale among all team members to

achieve challenging productivity goals. Analyze receiving notices to set

priorities, receiving schedules, and work assignments. Coordinate,

verify, and maintain records of incoming shipments. Inspect containers

for accuracy, completeness, and condition. Direct movement of shipments

from receiving platform to storage and work areas. Determine space

requirements and positions for product storage prior to shipping.

Identify and inform maintenance staff of defects and repair needs.

Compile daily payroll reports in Kronos for 30+ employees. Organize and

prepare attendance, daily recap performance, vendor compliance, and

safety reports. Track receiving errors and adjustments, productivity, and

UPH. Conduct employee performance evaluations and initiate promotions,

transfers, and disciplinary actions.

Key Achievements:

. Successfully increased Receiving Department productivity by 10%

during past quarter.

. Improved department performance by suggesting and implementing team

concept in unloading incoming containers.

. Evaluated current receiving systems and recommended new programs to

improve methods and implement cost reductions.

. Decreased online receiving errors by consistently maintaining a

high degree of accuracy.

. Worked closely with management to develop, modify, and improve

operational methods and safety procedures.

Murphy Construction - Oak Hills, CA 2004 - 2009

Project Manager

Developed and accomplished cost, time, and quality objectives for

commercial and custom residential construction.

Determined client needs, adapted internal procedures to meet needs, and

built close working relationships with representatives to achieve all

goals while ensuring client satisfaction. Oversaw subcontracting teams in

creating efficient systems for monitoring and maintaining budgets,

quality control, and time management. Coordinated projects of numerous

internal divisions and external agencies for rapid and accurate delivery

of equipment, materials, and resources.

Key Achievements:

. Completed all projects on time and within budget while maintaining

exceptional client and customer relations.

. Continually accomplished quality and safety objectives with no loss

of productivity.

Ring Container Corporation - Fontana, CA 1998 - 2004

Warehouse Quality Assurance Manager

Managed and participated in all Quality Assurance (QA) functions for a

multinational corporation focused on researching and developing

sustainable solutions for the consumer packaging industry.

Oversaw gathering, review, and analysis of sensitive company information

for food-grade plastic manufacturing. Evaluated and aligned staff

resources with workflow requirements. Communicated current Quality

Control (QC) operational information to all team members. Analyzed

operations and quality testing processes. Presented weekly reports and

recommendations to senior management.

Key Achievements:

. Discovered and facilitated resolution of multiple defects through

ongoing emphasis on product testing.

. Implemented new procedures to improve and stabilize production and

associated processes, resulting in elimination of issues leading to

defects.

Educational Background

San Bernardino Valley College, San Bernardino, CA

Drafting and General Studies Coursework

Additional Seminars & Training

PNS 400 Online Receiving, Kronos Payroll, Power Class - Employee

Production and Performance, Overseas Container Safety Class, Workplace

Harassment Class, Critical Conversation Workshop

Technical Proficiencies

AS400 System, Microsoft Office (Excel, Word)

Professional Association

Member, Lions Club International

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