Customer Service Representative

Janelle J. Griffin

**** ********* ***** ******

Bothell, Washington 98011

Cell: 206-***-****

Email: ***************@*****.***

SUMMARY OF STRENGTHS:

. More than 5 years experience in customer service and support with

strengths in problem-solving, trouble-shooting and sales

. Ability to work independently as well as with a team

. Capable of prioritizing and multi-tasking while remaining focused on

the essence of an issue

. Working knowledge of Microsoft Excel, Microsoft Word, Outlook,

Internet Explorer and Google Chrome

. Skilled at learning new concepts quickly while working well under

pressure

EXPERIENCE:

3/2010-5/2010 BoxWave Corporation

E-commerce Customer Service Representative

. Online customer service and problem resolution

. Online sales support for Sales Representatives

. Assisted with other projects within the company such as marketing

. Created RMA's for returns and damaged products

. Worked with ticketing systems such as Visnetic and BoxWave

Administration Site

1/2008-1/2009 Temporary Assignments

Intelius Customer Service Representative

. Responded to customer inquiries, requests and resolved issues

. Processed 'Opt-outs' for Intelius and 'People Look Up'

Microsoft Xbox Global Escalations Specialist

. Worked with CAP 'Customer Assistance Protocol', SharePoint and

Product Studio to track service requests received from Xbox call-

centers

. Compiled consol issues in Excel spreadsheets

. Distributed incoming mail and processed outgoing mail

10/2006-11/2007 WDS Global

Verizon Wireless Technical Support Specialist

. Troubleshot telephone queries, e-mails and other media

. Utilized multiple call center support applications and trouble

ticketing systems such as Remedy

. Processed refurbished phones and accessories

2/2005-6/2006 Cendant Timeshare Resort Group

Vacation Planning Counselor/Telemarketer

. Booked reservations for Fairfield owners using Mainframe and Cisco

phone system

. Maintained accurate records for contacts and call backs in marketing

database

. Initiate phone calls with prospective leads to schedule appointments

for 'tours

EDUCATION:

9/2000-6/2003 Lake Washington High School

High School Diploma-General Education

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