Customer Service Sales

**** *. ****** **

Glendale, AZ *****

Phone: 623-***-****

Email: *******@*****.***

Tanya Gouchenour

Work Experience 7/2008 - present Spherion Phoenix, AZ

Mail Clerk

Farmer’s Insurance:

Locate & verify claim number on electronically scanned documents

Research if no claim number found

Route to the appropriate adjuster.

Use PLCS system to research claim number for documents received by mail

Give completed documents to the scanners to be scanned into the system.

Admin Assistant

In-House at Spherion:

Answer phones

Conduct reference checks

Invite applicants to fill out application & schedule interviews.

At Critical Care Systems:

Pulled necessary patient files

Researched to find necessary documents & made copies.

Receptionist

Provide support in the Spherion branch office:

Answering & Routing calls

Greeting applicants

Filing

Assembling new hire packets

Sorting paperwork

Provide general information to prospective candidates.

Customer Service Representative for APS

Assist with account inquiries, including:

Credit arrangements

Balance inquiries

Payment confirmations

Analyze high bills.

Schedule service orders

Provide energy saving tips, ideas, and general information to callers.

1999 – 2008 Borders Glendale, AZ

I began working as a temporary hire for the Holidays of 1999 and was offered a

permanent position immediately thereafter. I worked in different areas of the store

(books, multimedia, and café) before becoming a supervisor in 2001. Supervisory

experience is as follows:

Café Supervisor 2/2007- 7/2008 (and 2/2004-2/2005)

Won a sales contest during the summer of 2007

Determined sales goals for the café and work to meet them.

Trained new and current employees as needed

Ordered all supplies for the cafe

Ensure that assigned tasks are accomplished in a timely manner

Merchandised displays appealingly to drive sales

Performed monthly inventory

Operations Supervisor 2/2005-2/2007

Completed payroll, using PeopleSoft 8 and Kronos timekeeping software

Completed daily deposits and cash verification/reconciliation.

Conducted the monthly self audit to ensure the store’s compliance with Loss

Prevention guidelines.

Ordered supplies for the store.

Trained employees, both new, and current.

Was instrumental in the store getting it's first ever perfect audit score.

Managed the organization and merchandising of the DVD section to such a degree that

our store was chosen for a corporate walk-through with partners from Fox Studios.

Merchandising Supervisor 6/2001-2/2004

Oversaw the monthly sign/display change-outs

Ensured that the displays throughout the store remain visually appealing

Designed themed window displays on a monthly basis.

Pulled & scanned out product that was required to be returned to the vendor

Ordered product, signs, and supplies for required displays

Ensuree that price changes were completed accurately

Set up for in-store events, including building displays to promote them

Interests and activities I enjoy spending time with my husband & pets, learning new things and playing games

with friends I also love movies & reading.

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