Customer Service Manager

Kathleen Traxler

***************@*****.***

Phoenix, AZ

623-***-****

SUMMARY OF QUALIFICATIONS

> With more than 15 years' accomplished customer service experience,

with recognized strengths in communication and problem solving.

Areas of expertise Excellent Interpersonal skills

Training & Coaching

Exceptional Customer Service skills

Strong Time management skills

Supervision

Problem solving skills

Strong attention to detail

Employment Bank of America Customer Service 9/2009-

Current

Resolve Inbound customer inquiries, complaints,

billing questions, re: home mortgage, escrow, insurance,

Property Claims and payments. Up Sell products and services

Ultimate Collections

6/2008-3/2009 Contract

Contact customers to confirm payments or negotiate payment

arrangements on delinquent accounts. Strong skills in time

management, prioritizing tasks and meeting deadlines.

Excellent interpersonal skills, ability to work well with

others, in both Supervisory and support roles.

PF Technologies Document Control 9/2007-5/2008

Mass Layoff

Responsible for the execution of document acceptance, storage,

distribution and retrieval, in line with document control

procedures. Ensure that project document procedures are being

adhered to maintain a filling index for any hard copy

engineering documents and/or correspondence.

CCPet Product Call Center Supervisor 3/2007-5/2007

Company Closed Trained and coached new employees,

supervise current employees with no turnover.

Resolved irate customer calls to ensure customer retention and

loyalty.

iMist LLC Office Manager 2006-2007

Company Closed

Responsible for all aspects of warehouse loading, unloading and

shipping, UPS, FEDX, DHL. Ability to maintain accurate records

and inventory. Very detailed and able to work independently.

Handled general bookkeeping

AT&T Customer Service 1994-2004 Call

Center Closed

Inbound customer inquiries, Resolve complaints, billing

questions, up selling and payments. Accustomed to working in a

fast paced environment

Education Graduated High School, Menomonie, WI

AT&T Corporate Education, Stephen Covey's Leadership

for the Future, Diversity Training Reference

available

Contact this candidate