Customer Service Quality Assurance
Resume:
CARRIE CLARK
*** ******** **** **. . ****, UT ***97 . Cell: 801-***-**** . Home: (801)
765.8844 . **********@*****.***
OBJECTIVE
Professional individual with advanced client/customer service experience,
seeking to utilize talents within a challenging position
EXPERIENCE
CUSTOMER SERVICE
2006 - 2008
Mentoring of America Student Advisor
American Fork, Ut
? Demonstrated the ability to communicate efficiently while providing proper
information and preparation for client's coaching appointments
? Ensured accuracy while scheduling and coordinating coaching sessions
? Maintained a record of perfect attendance during entire employment
? Utilized decision making and problem solving skills while addressing
customer concerns
? Consistently received perfect scores during quality assurance reviews, by
adhering to strict guidelines and maintaining professionalism
1994 - 1995
Lamonts Department Store Customer Service
Coeur d'Alene, ID
? Cultivated advanced leadership talents while leading, guiding, training, and
supervising 3 employees
? Proved the ability to successfully multi-task within a time sensitive
environment while completing various duties, including: merchandising,
displays, auditing and opening/closing operations
? Entrusted with balancing tills and making cash deposits
? Successfully handled customer service issues, and displayed professionalism
while resolving problems to ensure customer satisfaction
? Utilized advanced experience handling large sums of currency while completed
all cashier responsibilities including handling cash and accurately processing
payments
? Received multiple bonuses based on customer service reviews and exceeding
sales goals
FINANCIAL
1992 - 1993
Sun Capital Bank Head of Operations
St. George, UT
? After initially joining the organization as a teller, was promoted to a
leadership position overseeing 3 tellers
? Selected to prepare the nightly update, balance vault, and all tellers
drawers daily
? Proved ability to quickly identify problems and create solutions while
successfully allocating funds during balance reports
? Gained experience in loan operations while invoicing draws for construction
loans
? Ensured accurate currency exchanges and distributed travelers checks
EDUCATION / COMPUTER SKILLS
1991 General Studies
GPA: 3.7
Dixie College - St. George, UT
? Proficient in multiple software applications, including Microsoft
Office
? Type Speed: 54 WPM
? 10-key by touch
REFERENCES
Mr. Cletis Holden
Regional Sales Representative, Aerospace Parts International
*************@*******.***
Mr. Royce Bybee
Owner, Bybee Enterprises, Inc.
*****@****************.***
Ms. Irene Nielsen
Receptionist, Central Utah Urology
********@*****************.***
Contact this candidate