Administrative Assistant Customer Service

Summary

Skilled in accommodating needs of students. Critical thinker, adept problem solver.

Poignant public speaker with a strong sense of multicultural awareness. Zealous

educator and lifelong learner.

Education Professional Development

Columbus State University, Columbus, Microsoft Office Specialist, Word 2007

Georgia Teacher Certification

Bachelor of Arts in Communication ACT-Houston@ Dallas Summer Institute

Studies, December 2008 Texas State Certification Early Childhood

to 6th grade, 2010

Troy University, Fort Benning, Georgia

Master of Science in International

Relations, May 2012

Work History

Administrative Assistant, Manpower Temporary Staffing, Columbus, Georgia, July

2005-April 2010

Administrative Assistant, Kelly Services Temporary Staffing, Columbus, Georgia,

August 2009-December 2009

Coordinated, formatted, created, and processed administrative correspondence and

requests for C-level executives.

Made travel/ meeting arrangements, scheduled client appointments, responded to

routine requests, used office automation equipment i.e. Word & Excel. Light

accounting, totaled in-coming hospital checks/receivables.

Filed, prepared, and edited documents for content, format, grammar, and spelling,

distributed mail to all departments.

Customer/employee relations, internet research, data collection and reporting,

resolved scheduling conflicts.

Excellent interpersonal skills. Worked with all levels of internal management,

staff, and outside clients and vendors.

Processed documents for input into hospital database, created memos, correspondence

and letters and managed invoices.

Accurately prepared and filed reports, edited hospital policies for content, format,

grammar, and spelling.

Substitute Teacher, Muscogee County School District, Columbus, Georgia, August

2006-December 2008

Taught and assisted in planning/ conducting an individualized instructional program

based on assessment data

Knowledge of teaching strategies learning styles and availability of resources.

Utilized and created lesson plans.

Supervised 25 or more students during school day until dismissal. Facilitated

Cornerstone Literacy Initiative.

Tutored students with learning disabilities in reading and math. Worked in an

inclusion classroom environment.

Organized student records, processed disciplinary referrals.

Graded and evaluated academic course work, administered standardized tests, oral and

written communication adaptation

Facilitated positive social development, prepared records and documentation of

student behavior for risk management.

Title I Paraprofessional Instructor, St. Marys Magnet Academy, Muscogee County

School District, Columbus, Georgia, August 2005-May 2006

Served on field-day committee to plan and orchestrate field day events for the

school year, participated in Corner Stone Literacy in-services and instructional

activities, tutored low performing students in Language Arts and Reading.

Planned, conducted an individualized instructional program based on assessment data

Knowledge of teaching strategies learning styles and availability of resources.

Utilized and created lesson plans. Taught English and Reading. Organized student

records, processed disciplinary referrals.

Supervised 25 or more students during school day until dismissal. Facilitated

Cornerstone Literacy Initiative.

Tutored students with learning disabilities in reading and math. Worked in an

inclusion classroom environment.

Graded and evaluated academic course work, administered standardized tests, oral and

written communication adaptation

Facilitated positive social development, prepared records and documentation of

student behavior for risk management.

Administrative Assistant, Staffing Solutions (multiple assignments), Columbus,

Georgia. July 2002-May 2007

Extract, input and updated data/information, operated PeopleSoft program, MS Word,

Excel, Power Point & Access.

Evaluated supply needs, processed insurance claims, compiled reports, maintained

accounts consistently.

Verification of employment and wages using ADP, superior customer service, set-up

and monitor project deadlines.

Created customer receipts, destruct tickets, paid invoices, routed vendor trucks,

entered merchandise orders in customer call center.

Provided technical information on products and services, accessed technical

information systems, credit card embossing, multi-line phone system, maintained

absentee report system consistently.

Answered routine questions, scheduled appointments, created correspondence, replied

to routine inquiries for Vice President of HR, answered phones, greeted visitors,

distributed mail.

West Central Georgia Regional Hospital/Manpower, Columbus, Georgia. April

2001-February 2002

Instruction of life skills to adult pupils, performed required monthly audits of

data quality coding, trends, types of injuries on random records, assisted in

administering medications and treatments, worked to improve quality of life for

clients.

Reviewed medical documentation software/hardware programs for all diagnosis,

procedures and/or services.

Performed basic nursing procedures and training for patients/clients in an inpatient

hospital unit or inpatient community based program, administration of life skilled

community based programs

Maintained records, charts and logs, worked with client with mental health

disabilities, developmental disabilities, and addictive diseases, worked with adult,

adolescent, geriatric, and child patients/clients

Correlated and documented data into reports, feeding, continence care, facilitated

mobility training and active treatment.

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