Engineer Technical Support
Resume:
DEAN TRACY
*** ********* **. ***** ****, CA ***26
*********@*******.***
BROADCAST ENGINEER
Providing Solutions for the Enterprise
SUMMARY
Talented, results-driven, and versatile Broadcast Engineer, Supervisor,
Instructor, and Computer Networker with record of success in projects
requiring an in-depth knowledge and solid experience working with complex
cross-platform systems in variety of environments. Technically savvy and a
quick study in emerging technology, able to quickly assess and utilize the
appropriate response to meet specific needs of the business requirement at
hand.
Proven Supervisory skills. A builder of high-performance teams and a
natural Team Leader, Mentor, and Motivator who thrives in environments
requiring a high level strategist and big picture thinker. A welcome
addition to any team, ready, willing and able to function in any role
necessary to insure project success and on-time delivery. Experienced in
all aspects of employee supervision. An adept Instructor and Trainer.
. Able to configure, install, support, and repair television, radio, and
production systems and equipment in multi-channel satellite,
broadcast, and production facilities.
. Able to configure, build, install, and troubleshoot PC and Apple
computer networking systems and both provide and train others in Help
Desk support.
CORE COMPETENCIES
TV/Radio System Engineering ( Computer Networking ( TV Automation and
Broadcast Systems
System Design, Implementation, and Support ( Employee Supervision and
Evaluation
Video Production Instruction ( Video Production Technical Support
Help Desk Technical Support, Training, and Supervision
Team Training ( Team Mentorship
PROFESSIONAL EXPERIENCE
Innotrac Pueblo, CO
2007-Present
Supervisor 2009-Present
Supervise employees for Motorola Broadband Call Center account. Interview
and hire employees. Review agents' performance. Provide disciplinary
intervention for agents, including firing employees. Periodically review
calls as part of quality assessment.
. Act as Technical Expert for call agents.
Trainer 2008-2009
Promoted to position of Trainer for Motorola Broadband Call Center account.
. Developed training materials and taught classes for new-hires and up-
training classes for existing agents. Coached agents one-on-one as
needed.
DEAN TRACY
Page 2
Innotrac, Pueblo continued
Tier 2 Team Leader 2007-2008
Provided consumer technical support for Motorola Broadband equipment,
including home networking, wireless routers, access points, Wireless
adapters, and cable modems. Supervised Tier 1 agents, including answering
technical and procedural questions.
. Support included networking configurations on Windows 98SE, 2000, XP,
and Vista.
KOAA TV Pueblo, CO
2005-2007
Broadcast Engineer
Installed, repaired equipment of, and provided engineering support for
television broadcast systems. Installed and maintained computers and
workstations for television automation systems and PCs. Installed
networking and maintained systems, including switches and hubs. Maintained
printers.
. Operating systems included Windows NT 4.0, Windows 2000, and Windows
XP and Redhat Linux.
Taft Broadcasting Company March Air Reserve Base, CA
2000-2005
Broadcast Engineer
Installed, repaired equipment of, and provided engineering support for
television automation systems. Installed networking and maintained systems,
including switches and hubs. Maintained printers.
. Operating systems included Windows 98, Windows NT 4.0 Server and
Workstation, Windows 2000 Server and Professional, Windows XP, Linux,
and Unix.
ADDITIONAL EXPERIENCE
Maximum Technologies Anaheim, CA
2000
Desktop Computer Support Specialist
Comforce Redlands, CA
1999
Desktop Computer Support Specialist
EDUCATION
Bachelor of Arts, Communication Vanguard University Costa Mesa, CA
CERTIFICATIONS
Advanced Macintosh Troubleshooting and Troubleshooting and Maintaining the
Macintosh CompuMaster
Harris Automation Operations and Configuration and Automation Advanced
System Engineering
Betacam BVW SP Studio Transport Maintenance and Repair Tentel Corporation
Certified Broadcast Networking Technologist Society of Broadcast
Engineers
Certificate, Electronics Technology Orange Coast College Costa Mesa, CA
Certified Broadcast Engineer Society of Broadcast Engineers
Advanced Computer Monitor Troubleshooting Sencore
CompTia Network+ and CompTia A+
Microsoft Certified Professional
Contact this candidate