Customer Service Manager

Patti M. Summerlin

*** ******* ***** **

Atlanta,Ga. 30328

404-***-****

*********@*****.***

SUMMARY OF QUALIFICATIONS:

. Fiscal responsibility

. Multi-task oriented

. Customer service focused

. Leads by example

. Thorough knowledge of local/regional/national advertising

. Extensive promotional products knowledge

. Oral and written presentation skills

. Microsoft Word, Excel knowledge

2009. Global Promotions

Advertising Operations/Customer Service/ Office Manager

Responsible for all aspects of this small companies operations

and customer service. Oversight for promotional products

company from inside/outside sales to order completion,

shipping, creative

approval, hiring, accounts receivable/payable and training of

additional staff. Quickbooks trained in accounting functions.

Customer service was our top priority.

We prided ourselves in having a very high rate of repeat

customers. Some of our clients were AT&T, Home Depot, the

CDC, Pfizer and Sciele Pharma.

2001-2006 LCI McCann-Erickson

Senior Atlanta Market Media and Marketing Specialist

Responsible for all aspects of the buying/planning, management

and accountability process on the following accounts: Chevrolet,

Hummer, Saab, GMC, Pontiac, Buick, Cadillac, Isuzu, GM

Goodwrench, Nestles, Kohl's, Lowe's, Microsoft, Popeye's,

Nationwide Insurance, IHOP and Washington Mutual. Job included

billing reconciliation and payment approval.

Client presentation was a large part of my job. Constant contact

with all local media and clients. Trained support staff.

2001. Summerlin Media

Owner/ Operator

Operated my own Planning, Buying and Account Service Agency for

local and national clients. Portfolio included: Georgia Medical

Institute, ACT and Barrett Dodge Chrysler Jeep. Maintained all

aspects of advertising including broadcast, print, creative and

billing. Increased GMI school enrollments by 67% in six months.

Direct Response media being my primary target for Georgia

Medical and ACT.

1998. TBWA Chiat Day Advertising

Regional Broadcast Supervisor

Supervised the Southeast and Mid-Atlantic regions for Nissan and

Infiniti. Managed, hired and trained a team of eight people and

responsible for all aspects and implementation of all Chiat Day

accounts. Traveled on behalf of Nissan and Infiniti to all

markets in the Southeast with Chiat Day media buyers and had

direct contact with all local media and the Nissan / Infinity

dealer groups. I established strong relationships with Clients,

Account Service and Media Planning. Also worked on Airtouch,

Outback Steak House, VH1, Sony Playstation, Grammercy Pictures

and ABC.

Education:

University of Georgia

DDS proficiency

Quickbooks

Microsoft Suite

References upon request

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