Quality Assurance Engineer

Molly Diann Desch

**** ** **** *****, ******, KS 66606

785-***-**** ********@*****.***

Professional Summary: BA/Technical Support

Experience working in an intense high-demanding environment requiring multiple skill sets and creativity in providing the

end user with a high quality product. First tier application quality assurance and lead testing engineer across a wide range

of customer requirements. My experience has provided me with hands on training and an overall submersion into software

testing, business analysis, quality assurance, and technical support.

• End user requirements analysis

• On-site training, one-on-one and classroom style

• Use case design and implementation

• Group demonstrations, web-based demonstrations to marketing and sales staff

• Software testing

• Documentation

• Liaison between PMs/Developers and customers

Experience:

12/2008 – 07/2010 Kalos, Inc., Topeka, KS

Software Support and Trainer

• Technical Support

Provide phone-based support for 2 software applications (5 versions) and various hardware

assistance to new and existing retail, correctional and University pharmacy clients.

• Software Trainer

Train Pharmacists, technicians and IT staff the use of pharmaceutical software at the client

site as well as remotely. Coordinate installation prior to travel and responsible for on-site

support.

• Business Analysis

Develop implementation plans with client and provide support through the pre and post

implementation process.

• Documentation

Create how-to documents the customers utilize when new features are released.

• Tester

Manual agile, exploratory and regression testing of both beta and released builds and versions

using scrum development; report and track progress of features and defects in PMS (OnTime,

Axosoft).

• Requirements gathering and Analysis

Working with the PM and developers to cover customer requirements, project planning, and

demonstrations to features.

• FastReports Programming

Code new and existing reports based on customer requirements using C++ and Microsoft

SQL Management Studio.

10/2006 – 12/2008 Fluensee, Inc., Englewood, CO

BA/Quality Assurance Software Testing Engineer

• Web-based application development using RFID technology

Complete software development cycle involvement including requirements gathering,

business analysis, quality assurance testing, documentation, and maintenance.

• Lead testing engineer

Responsible for performing end-to-end regression and performance testing for all updates,

bug fixes, intranet building, and enhancements.

• Configuration manipulation

Build application locally using a database structure such as Oracle and MySql. Edit

configuration files and alter code to meet performance requirements.

• Liaison for developers, analysts, project managers and sales team

Provide explanation of new functionality and requirements to developers; create use cases

and testing scenarios to project managers and analysts; give web-based demonstrations of

enhancements to sales team to improve selling points.

• Release Management

In charge of overall quality of product prior to customer delivery including metrics, patch

releases, and updates.

• Documentation, technical writing

Write and revise documentation provided to customers in both the technical roles as well as

end-users including installation, administration and user guides.

• Quality Control

Primarily use Trac and Jira, web-based software project management and bug/issue tracking

systems. Utilize an integrated Wiki, an interface to version control systems, and other tools to

stay on top of events and changes within a project.

• UI design

Present computer generated and hand drawn renditions to C-level executives displaying more

user-friendly qualities to be incorporated into each new release.

• Team Involvement

Participate in daily engineering conference calls and WebEx demonstrations. Working

virtually and utilizing instant messenger on constant basis with both developers and project

managers.

• Technical support

Provided technical support to employees, including, but not limited to networking, desktop

applications, configuration, email setup, and software installations.

Education:

8/2001 – 8/2004 University of Kansas, Lawrence, KS

Bachelors of Arts

8/1999 – 5/2001 Allen County Community College, Iola, KS

Associates of Arts

Applications Used:

OnTime, Axosoft (Project Mgmt.)

Enexity (Web-based remote network access)

Cisco VPN

Tortoise CVS (software revision control)

FileZilla (FTP client)

PsPad Editor

Trac (Project Mgmt.)

WebEx

GoToMeeting

Microsoft Office Suite

Adobe PageMaker

Adobe Forms

Groove Virtual Office

Jira (Project Mgmt.)

Operating Systems:

MS-DOS

Windows 95, 2000, XP, Vista, 7

UNIX (minimal)

Developer Tools:

Microsoft Sql Server Mgmt. Studio

Microsoft Sql Server Profiler

MySql Server 5.0

Oracle Database 10g Express

Sql Developer

HTML

FastReports

Jasper Reports

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