Medical Manager
Resume:
SUMMARY
Seeking a medical coder/medical billing position in a hospital/clinic where
I can utilize my extensive computer, analytical, data research, and
communications skills. Experienced professional with excellent
qualifications including CPC-A certification, Medical Coding
skills/education, along with strong Engineering, Quality Assurance, Program
Management, Software Development, and Technical Writing work experience.
TECHNICAL AND FUNCTIONAL SKILLS
. Medical Coding (ICD-9, CPT)
. Anatomy and Physiology
. Advanced Medical Terminology
. Electronic Health Records
. Medical Insurance & Billing
. Information Systems Development
. Microsoft Office Applications
. Written and verbal communications skills
. Project/Program Management
. Web Design(XHTML, CSS )
. Technical Writing
. Data Analysis and Reporting
. Quality Standards & Process Improvement(ISO, Malcolm Baldridge)
. Relational Database
. Software Development Life Cycle
PROFESSIONAL EXPERIENCE
BURT'S BEES, RTP, NC
July 2008 - Jan 2009
Technical Writer
Writer of Occupational Safety and Health programs in support of OSHA
Regulation 29 part 1910, Occupational Safety and Health Standards.
. Writing 44 Occupational Safety and Health programs along with associated
forms and training material in conjunction with Safety Engineer.
LENOVO INTERNATIONAL/IBM, Morrisville, NC
1998 - July 2007
Microsoft Program Manager (2001 - July 2007)
Program Manager for Lenovo contract with Microsoft Premier Support
organization. Responsibilities included negotiating and determining
requirements for the contract with Microsoft, administering contract, and
challenging MS policies to support business needs of Lenovo.
. Tracked support issues open with Microsoft to ensure resolution via
updating status on website, email communications, and status update
calls.
. Analyzed data to determine trends in issues opened with Microsoft,
including cycle time to resolution, number of issues opened and closed
monthly, and source of problem.
. Save $60,000 of contract cost yearly by tracking cause of problems and
negotiating with MS.
. Initiated improvements in MS support process that reduced resolution
cycle time from 90 to 35 days.
Cost Reduction Analyst (2000 - 2001)
Coordinator of cost reduction activities for Aptiva and NetVista desktop
programs.
. Analyzed monthly cost data comparing costed bill of materials (BOM)
across programs and challenged cost differences.
. Coordinated with Procurement, Cost Engineering, and Development to
identify and follow through on cost reduction opportunities, achieving
with the extended cost team approximately $60 in cost reductions on a per
box level in 2000.
Y2K Program Manager (1999 - 2000)
Coordinator of Y2K related activities for Aptiva Brand hardware products..
. Reduced costs associated with calls to the Y2K technical support centers
by maintaining, correcting, and standardizing Aptiva product information
on the web.
Staff Software Engineer (1998 - 1999)
Software Development Coordinator for Ethernet Switches.
. Contributed to Division financial objectives by ensuring that products
met requirements and commitments per product plan, contract, and software
specifications.
. Developed effective development processes for products that enabled
project commitments and quality objectives to be met.
. Coordinated with IBM software and test departments and vendors to ensure
schedule interlock and teamwork between groups and to resolve software
design issues or problems.
. Generated new product version release notes for publication on the web to
keep customers well informed on products.
MOTOROLA INC., SEMICONDUCTOR PRODUCTS SECTOR, RTP, NC 1995 - 1998
Information Systems Engineering Analyst
PROMIS (WIP tracking and reporting) system/database maintenance and
application support.
. Enhanced PROMIS system per user requests. resulting in manufacturing
cycle time improvements and prevention of quality issues.
. Maintained PROMIS database by making table revisions and installing
sector code changes for system enhancement or defect correction.
. Established change control system for PROMIS PRODS (structures defining
parts and processes), reducing the opportunities for errors as changes
were released to production.
. Managed interdivision transfer project which enabled transferring
products from site to site on line.
. Managed team to establish on line rework procedures and reports,
resulting in systematic tracking and analysis of reworks as well as
reduced cycle time.
. Generated quarterly newsletter for the application support team.
MOTOROLA INC., PAGING PRODUCTS GROUP, Boynton Beach, FL 1988 - 1995
Warranty Database Analyst
Managed worldwide warranty tracking, analysis, and corrective action
system. Responsibilities included managing the warranty database system
from planning to implementation, financial analysis for implementation of
extended warranty programs, and generating a quarterly newsletter for the
Reliability Department.
. Established timely warranty reporting system, reducing cycle time for
analyzed data by 80%.
. Developed warranty metric improvement which resulted in 5% reduction in
failure rates.
. Developed warranty reporting improvements, including daily reporting
capability, the ability to report failure rates by factory, and the
ability to report repair information for all warranty types.
. Provided team leadership and generated the site quality manual, resulting
in successful ISO-9000 certification.
EDUCATION
Bachelor of Science, Industrial and Systems Engineering, University of
Florida, Gainesville, FL
Medical Coding Program, Durham Technical Community College,
Hillsborough/Durham, NC
PROFESSIONAL DEVELOPMENT
Medical Coding (ICD-9, CPT) (Durham Tech) Medical
Coding Boot Camp
Anatomy and Physiology
Webmaster Certificate Program (NC State)
Advanced Medical Terminolgy
Medical Law
Electronic Health Records
Medical Insurance & Billing
September 14, 2010
Recommendation: Kimberly Page Link, CPC-A
To Whom It May Concern:
It is with great pleasure that I recommend Kimberly Page Link, CPC-A. I met
Page in June 2010 at Durham Technical Community College as a new student.
She caught my attention from the beginning with her attentiveness,
eagerness and questionnaire about American Health Information Management
Association (AHIMA) and American Academy of Professional Coders (AAPC).
She is very passionate about medical coding and would be an asset to your
facility. Page's background is very extensive and will make her a key
player in Medical Coding. In the classroom, for Boot Camp she participated
and also helped her classmates.
Page, continues to read ICD-9-CM, CPT guidelines and if she has a question
than she would email for clarification. She proved herself by sitting for
the national exam for American Academy of Professional Coders in August
2010 and passed.
I am delighted to recommend Page for this position as a Medical Coder.
Please give Page the opportunity to work at your facility.
Again, I thank you for this opportunity to recommend Kimberly Page Link,
CPC-A.
Sincerely,
Artena M. Williamson
Artena M. Williamson, BA, CPC, CCS-P
Instructor-Durham Technical Community College
*******@*********.***
October 2010
To Whom It May Concern:
I am writing this letter of reference on behalf of Page Link.
I have had Page as a student in several classes. She was a very
conscientious and hard working student. Her classroom work was
outstanding and outside work was submitted in a timely manner.
She has an eye for detail which is greatly needed in the coding
profession.
I would highly recommend her for a position in your
organization.
If you have any further questions regarding Page you can contact
me either by e-mail (**********@***.***) or by phone
Sincerely,
Marjorie Hamilton
Instructor
Durham Technical Community College
Durham, NC
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