Customer Service Project Manager

Dennis P. Daley

Summary of qualifications

High caliber professional with 12 years of Information Technology

recruiting and management experience and over 20 years of business

career successes imparting an entrepreneurial approach to daily

business challenges. Multi-faceted skills in strategic planning,

technology, human resources, operations, customer service, finance

and government/community liaison.

Focused on customer service and building professional

relationships. Diplomatic and adaptable.

Experienced and successful Technical Recruiter. Experienced in

utilizing the internet, technical trade organizations, technical

educational institutions, networking, referrals, as well as direct

recruiting.

Intuitive, energetic, humorous and positive. Highly motivational

to others.

Experience

October, 2006 - February, 2010 Siemens IT Solutions & Services

Issaquah, WA

Staffing Partner - Corporate Recruiting

Responsible for all aspects of technical recruiting in support of

various verticals, projects, and specific customers including the

Microsoft Corporation, Washington Mutual, MetLife, Bill & Melinda

Gates Foundation, Port of Seattle, and more. Contributed in

implementing process re-engineering for recruiting systems and

administrative and human resource workflow.

January, 2005-September, 2006 BluWater Consulting, Inc.

Kirkland, WA

Senior Technical Recruiter

Contributed to the technical recruiting organization as well as

the business development organization. Implemented internal system

enhancements for the recruiting organization that greatly improved

sourcing and candidate tracking capabilities. Conceptualized and

implemented direct-hire recruiting, executive search, and

executive coaching to this consulting firm's portfolio of

offerings.

June, 2000-January, 2005 Axean Pacific

Honolulu, HI / Kirkland, WA

Senior Technical Recruiter / Principal

Founding principal for this information technology consulting firm

delivering Microsoft technologies to Fortune 1000 companies and

strategically partnered with The Axean Group in Orinda, CA.

Responsible for all technical recruiting and staffing. Primary

services included infrastructure design, implementation and

management as well as data base development and web-based

applications development. Also responsible for financial

capitalization, marketing and business strategies, new business

development and community relations. Recruiting efforts and

projects have included:

Microsoft Corporation - All levels of core technology and

executive positions for the Developer Division / Visual Studio

Bally Alliance - Senior Software Designers and Developers

Seattle Times - SAP Implementation Specialist/Analyst

Honeywell Aircraft & Avionics Products - Senior Avionics Systems

and Software Engineers, Import/Export Regulatory Compliance

Coordinators, Avionics Technicians

Adobe Systems - Senior Computer Scientist, Senior Python/Zope

Software Designers

Starbuck's Coffee Company - Business Systems Analyst, Human

Resource Specialist

Kaiser Permanente - Multiple Information Technology positions

IBM Global Services - Multiple Information Technology positions

Hewlett Packard - Multiple Information Technology positions

Alexis Communications Inc. - Certified Project Manager and Value

Added Reseller for this companies Unified Messaging technologies

and products.

Awarded the "Top Emerging Technology Business" for the year 2000

by the Hawaii Technology Trade Association.

Became the only consulting firm in the Pacific Rim to become an

Allied Partner to Dell Computers for delivering services.

Responsible for taking the business from $0 revenues to $1,800,000

in revenue by the second year of operations all in hourly

consulting services. Grew from a staff of 4 to 34 in a two year

period.

Appointed by the Governor of Hawaii to the Technology Committee

for the State of Hawaii.

Contributed to groundbreaking tax incentive legislation to improve

the business climate for the technology industry

in the State of Hawaii during both the 2000 and 2001 legislative

sessions.

April, 1998-May, 2000 Adecco Personnel Services

Honolulu, HI

Senior Technical Recruiter / Contract Administrator

Created and opened the Technical Staffing Division for this Adecco

Franchise that was responsible for the entire State of Hawaii.

Responsible for all technical recruiting, contract negotiations

and administration, new business development, expansion of

services and community relations for the technical division. Our

client base primarily used our recruiting services for Senior

Microsoft Developers, Network Engineers, Technical Writers as well

as Project and Program Managers. These placements were both

contract, contract-to-hire and direct hire.

Contributed to achieving the "Wind Beneath Our Wings" award in

1999 for the highest gross margins for an Adecco franchise in

North America.

Awarded a special commendation for providing the best staffing

management experience in 20 years by the American Dental

Association for an Annual Session in Hawaii that drew over 50,000

attendees.

Founding Executive Committee member for the Hawaii Technology

Trade Association an organization that grew to 360 member

companies that represented over 30,000 employees.

Responsible for taking the technical divisions revenues from $0 to

an average of $100,000 in billable hours per month as well as over

$250,000 in direct hire fees for the year 1999.

January, 1990-March, 1998 Daley Design & Business Consulting

Honolulu, HI

Proprietor / Consultant

Responsible for design and consulting services that included

commercial space planning and ergonomics consulting. Specified,

sold and coordinated installation of a vast selection of

commercial flooring, window treatments and office furnishings.

Successfully developed a large client base in local, state and

federal government as well as the private sector.

December, 1981-January, 1990 Lencorp

Honolulu, HI

Sales Manager

Responsible for developing advertising and sales strategies, new

business development, showroom layout and design, and product

vendor relations. Supervision, training and development of sales

staff.

Diversified a residential flooring and window treatment business

into a multi-faceted business that included commercial, and

government contracts.

Increased revenues substantially every successive year.

June, 1975 -November, 1981 Nick's Fishmarket Restaurant

Beverly Hills, CA

Maitre' D

Education

1973-1974 Honolulu Community College Honolulu, HI

A.A. Degree

1975-1976 University of California at Los Angeles

Westwood, CA

B.A.E. Degree in Architectural Engineering

1977-1978 University of California Davis

Davis, CA

Courses in Viticulture and Enology

Professional Memberships

Hawaii Technology Trade Association, Association of Information

Technology Professionals (Hawaii Chapter), Hawaii

Telecommunications Association, Armed Forces Communications &

Electronics Association (Hawaii & Washington Chapters), Society of

Human Resource Managers (Hawaii Chapter), Washington Software

Alliance

Community Activities

Executive Committee - Hawaii Technology Trade Association,

Technology Advisory Committee - Kapiolani Community College,

Curriculum Advisory Committee - Heald College, Advisory Council -

Hawaii Business College, Lecturer at Hawaii Pacific University,

Washington Software Alliance, Committee for Industry and

Government Affairs

phone 425-***-**** . e-mail ************@***.***

225 112th Avenue NE., Apartment 411, Bellevue, WA 98004

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