Manager Customer Service

Summary

. Information Technology, Architectural, Customer Service and Support

professional

. Superior organizational, interpersonal and analytical skills

developed through experience and education

. 10 plus years of varied experience as individual contributor and

team member in dynamic environment

Certifications

. New Horizons Computer Learning, Gainesville, FL

Completed coursework for Microsoft Certified IT Professional:

Windows Server 2008 Dec 2009

. Microsoft Certified Trained Specialist, Windows Server 2008 Network

Configuring Nov 2009

. Microsoft Certified IT Professional Server Administrator expected

completion Sep 2010

. Comp TIA A+ Certification, self-paced training

April 2008

. Atlantic Training Solutions, Marmora, NJ

Microsoft Certified Professional NT Server 4.0 - MCSE NT Server 4.0

Prep Courses Nov 1999

Education

. A.A.S, Architecture and Construction Technology,

Mercer County Community College, West Windsor, NJ

Employment Experience

Cape Graphics, West Cape May, NJ

Web Development Service Company June

2005 - Jan 2009

Web Development Service/Support

. Development of CSS standards 2.1 web sites, provide support in both

hardware and software for websites

. Microsoft Web Expressions 1 & 3, Microsoft Front Page 2003,

Macromedia Dreamweaver MX

. Media production using Photoshop 7.0, Macromedia Flash MX, PHP

scripts, Java Script

. Utilize SQL Server for MLS Index listings, and mail distribution

lists

. Provide technical support for hardware and software required for

website functions

Marquis de Lafayette Hotel, Cape May, NJ

May 2008 - Nov 2008

Hotel Resort Property

Front Desk/Night Auditor

. Primary responsibilities included guest services, reservations, and

audit reports

Collins Iron Works, Villas, NJ

May 2006 - Jan 2008

Fence Manufacturer & Building Supplies Distributor

Operations Manager/ IT Manager

. Provided operational support to company president of fortune 5000

company

. Managed manufacturing area, sales, customer services, material

orders, estimating, proposals, contracts

. System Administrator of company LAN, MS Server 2003 R1 standard

edition. Active Directory Domain:

. 2 sites, 1 Server, 12 workstations, and 20 Users. Physical server

roles: File, Terminal, DNS, and DHCP server

. Users and domain resources managed per default domain policy. ISP

WAN secured using Cisco hardware

. Provided help desk support for all network connectivity, network

applications, MS Office and email

. Installation and repair of x86 workstations, and Gateway 9510 series

server

. Developed standardized inventory procedures to improve product

database (Pervasive SQL engine)

. Develop new product catalog utilizing controls for tracking,

updating, and improving order processes

. Managed company public domain and website

Peter C. Weiss RA LLC, Margate, NJ

April 2002 - June 2005

Architect

AutoCAD Operator

. Develop construction documents for new construction and renovations

of residential and commercial projects

. Provided design services for spatial layouts, structural design,

electrical systems, plumbing and HVAC systems

. Developed and Implemented shared common support libraries, and

project drawings database

. Develop accurate indexing search format for databases and data

backup

Haryslak & Associates, Avalon, NJ Jul

2005 - April 2006

Architects Oct 1999 -

Mar 2002

AutoCAD Operator/IT Manager

. Develop construction documents for residential and commercial

projects, provided structural design services

. Maintain strict compliance with local zoning requirements, state

building and energy codes

. Managed Windows 98 peer to peer network and company public website

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