Project Manager
Resume:
RALPH NATALE
Gilbert AZ, *****
***********@***.***
PROFESSIONAL BACKGROUND
Imaginative organizer able to set priorities and handle diverse workloads
with minimum direction is seeking to contribute knowledge in Project
Management and Information Technology with a focus on building extensive
customer relationship.
AREAS OF STRENGTH / TECHNICAL COMPETENCIES
. Leadership/Influencing
. Organizational Planning
. Defining Business Requirement
. Client development / Focus
. Data Research
. Delegation/Team Work
. Analytical skills
. Electronic Document Management Software
. Network Scanning Tools
. MS Office (Visio, MS Project, Excel,
. Power Point, Word, Access and Outlook)
. Clarity
. Remedy
. SharePoint
. Lotus Notes
. Adobe Pro
PROFESSIONAL EXPERIENCE
COMPUCOM, Phoenix, Arizona
Aug 2009 - Present
Project Coordinator
Provide project support as required and manage system technicians /
contractors in an infrastructure platform covering integration related
infrastructure projects for Wells Fargo Bank.
. Accountable for inventory reconciliation, tracking serial numbers, QA
documents and network devices after installation is complete.
. Create project milestones within SharePoint in order to track key
milestones throughout the Wachovia conversion installation.
. Manage work request created in remedy for server scrubs and create
records within SharePoint to track the process flow through completion.
. Act as an escalation point for technicians and other departments to
determine & track causes of survey errors, process documentation and
asset management for issue resolution.
. Scan all IT devices connected to the network to ensure work is conducted
efficiently and procedures were followed at the highest quality of
workmanship.
ACCENTURE, Phoenix, Arizona
Feb 2007 -
March 2009
Project Manager
Manage an average of 8 to 12 projects from inception to execution by
relocating or substituting Arizona State Agency voice and data
infrastructure, while maintaining the overall strategic business plan of
the organization.
. Met with clients, vendors and sub-contractors to set project expectations
and define customer scope in order to ensure unnecessary delays in
project, as well as build a trusting relationship.
. Worked with diverse team members both internal and external customers,
analysts, developers and engineers located in different geographical
locations to determine the appropriate upgrade /replacement of circuits,
PBX's (i.e. OPT C61, BCM, MCK) and routers (Nortel and Cisco).
. Planned and scheduled project timelines and milestones while maintaining
appropriate resource levels and allocation within MS Project.
. Ordered necessary equipment and carrier services (including removal of
old circuits/services), while communicated project status to all team
members and other relevant stakeholders involved.
. Managed day-to-day operational aspects of the project including the
coordination to install/ decommission, planning, billing, Return on
Investment (ROI), tracking of circuits and routers.
. Verified project documentation was completed and all additions, deletes
and changes for billing, WAN devices, circuits and agency address changes
were probably identified, tracked, and documented through the asset
management system and then uploaded into SharePoint for record
maintenance after customer signoff.
. Created reports illustrating project progress, problems and solutions.
COUNTRYWIDE, Chandler, Arizona
Sept 2005 - Jan 2007
Sr. Project Coordinator
Coordinated the upgrade of all LAN devices at customer site, which included
updating 2000 server's to 2003.
. Develop requirement documents and acted as a liaison between client area
and technical organization while delivering technology solutions for the
business within established and approved schedule, scope and resources.
. Reviewed site surveys to determine equipment needed for system upgrade as
well as any work to be completed prior to installation.
. Tracked and reported field technician hours and expenses on a weekly
basis.
. Monitored inventory levels for project. Process additional equipment
orders and on-site asset recovery.
. Created initial project asset tracking system, to track computer
equipment given to 30 technicians, i.e. desktops, laptops, handhelds,
peripherals.
. Reported on levels on inventory while forecasting for future projects and
kept track of any legacy or unused assets returned.
. Notified customers of upgrade ensuring all aspects of the upgrade were
communicated effectively in preparation to branch refresh.
. Prepared monthly revenue forecasts and maintained spreadsheets/database
with financial information.
PEGASUS SOLUTIONS, Scottsdale, Arizona
June 2003 - Sept 2005
System Support Lead
Responsible for managing the daily operating duties assigned by management,
while leading help desk team.
. Supervised and evaluated staff levels to ensure proper resources were
allocated to maintain an 85% or better client response time.
. Provided training to the user support specialists on procedures and
coached them on technical and customer service skills.
. Maintained database of help desk ticketing system, while ensuring that
consistent data entry and complete problem descriptions were included in
all tickets.
MULTISYSTEM, Phoenix, Arizona
May 2002 - June
2003
System Support Analyst
Provide user desktop support in a LAN/WAN environment, while
troubleshooting software application and hardware devices.
Assist in the troubleshooting of all related issues concerning (Win9x,
NT, and Win 2000), network connectivity, TCP/IP configuration,
upgrades, MS Office products and Internet connectivity.
Trouble shot hardware peripherals such as printers, modems and other LAN
devices.
Utilized RAS and PC Anywhere software to remotely connect into users'
computers in order to support and perform administrative fixes for
LAN/WAN issues.
CENDANT, Phoenix, Arizona
March 2000 - May 2002
Sr. Project Coordinator
Managed and negotiated IT hardware maintenance contracts as well as
coordinated new system installations for outdated legacy equipment that was
no longer supported due to warranty expiration.
. Worked with sub-contractors on hardware refreshes ensuring customers
requirements were met by determining the best business for the hotels
organization.
. Managed the scheduling of upgrades and tracked project progress, allowing
for quick efficient updates to management.
. Maintained solid customer relationships by handling customer questions
and concerns with speed and professionalism.
. Initiated, co-developed and implemented a tracking Access database,
complete with employee training which reduced data entry and relevant
data.
EDUCATION/TRAINING
Bachelor of Science, Business Administration
Devry University - Phoenix, Arizona
Currently enrolled in a Project Management Certification
Mesa Community College, Mesa, Arizona
Contact this candidate