Customer Service Data Entry
Resume:
Jose A. Vega
Providence, Rhode Island 02907
********@*****.***
Objective
To obtain a position as a Customer Service Representative, where I can
maximize my technical skills and utilize my bi-lingual customer service
experience.
Background
Effective problem solver, team player, self-motivated, eager to learn,
strong interpersonal skills, fluent in Spanish. Have a great understanding
of PCs, desktop applications, hardware, software and computer/network
architecture.
Education
New Horizons Computer Learning Center
Microsoft Certified Professional Network Support Certificate
2009-2010
Technical Skills
.Troubleshooting .TCP/IP .Microsoft Excel
.Technical Support .Windows XP .Microsoft Word
.WANs & LANs .Windows Vista .Internet Explorer
.Wireless .Windows 7 .Active Directory
Technical Certifications
.CompTIA A+ .Microsoft Certified Professional
.CompTIA Network+ .Microsoft Certified Desktop Support
Technician
Work Experience
Cox Auto Trader
2006-2009
Field Service Representative
Maintained and troubleshot PDA scanners, effectively minimizing
downtime and increasing productivity. Was in charge of setting up and
troubleshooting office computers and printers. Answered customer phone
calls. Performed data entry. Processed weekly payroll to the human resource
department, ensuring that pay checks were accurate. Ordered inventory
weekly. Was responsible for making sure that products appeared in the right
store, at the appropriate time, and in the correct quantities. Improved
customer relations with our clients. Distributed magazines in the
warehouse. Audited independent contractor routes. Developed ways to save
the company money, Such as, creating new ideas for magazine distribution
that didn't involve them spending more capital.
Enterprise Rent-A-Car
2003-2006
Customer Service/Chauffeur
Performed office
assistant responsibility's which included filing, data entry, answered
customer's phone calls and completed their requests. Provided upkeep and
maintenance of company vehicles. Other responsibilities included making
sure our customers were completely satisfied with our products and
services.
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