Customer Service High School

Kurt Rein

*****@****.*** 949-***-****

JOB OBJECTIVE

Warehouse Security Guard

SUMMARY OF QUALIFICATIONS

Professional with years of clerical and customer service experience.

Dependable, highly organized, quick learner, responsive, requires minimal

supervision, professional attitude & friendly demeanor, flexible, values

accuracy, adept at multitasking. Skilled in use of all standard office

software applications & equipment.

EXPERIENCE

Library Clerk (on call) September 2009 - present

Anaheim City School District, Anaheim

Perform customer service and administrative duties at several school

libraries.

. Resolve issues daily with patrons regarding fines and library

policies, both at front desk & over the phone

. Handle with professionalism patrons maintaining that they've returned

an item not logged in properly; search for item on shelves; if not

found, explain policy and patron's options

. Accurately shelve materials based on solid grasp of Dewey Decimal

system

. Check in returned materials

Clerk Typist II 2007 - June 2009

East Side Union High School District, San Jose

Performed customer service & administrative duties for district of 18

schools with enrollment of nearly 25,000.

. Solicited & compiled relevant data for students' & staff members'

monthly public transit passes

. Found and coordinated substitute staff, during emergency absences

. Instrumental in resolving computer & other technological problems for

Post Senior Program

. Created & printed photo I.D. cards for 120 students, on a rush basis

with limited resources

. Trained school psychologists with limited computer knowledge on use of

district-wide student database entry program, saving them time over

the long run

. Monitored and filled out payroll information paperwork

. Communicated with interdepartmental district staff to obtain student

records and information

. Entered with 100% accuracy billing information from psychologists &

speech therapists into district's internal SASI database

. Wrote step-by-step procedure for school psychologists to use the

district's billing database

. Used Microsoft Excel daily to track attendance at 10 district schools'

child development programs; created monthly report of these data

Library Page 2001 - June 2009

San Jose Public Library, San Jose

Customer service & administrative duties for 8 branches of a 20+ library

system. Included library clerk duties as with Anaheim position, plus the

following:

. Provided first-line assistance to patrons in locating materials and

references; adept as prioritizing whether to look up the item for them

or to show them how to do so themselves, based on volume of patrons

present

. Trained 5-6 library patrons per day, on average, on use of public

access computers and self-checkout terminals

. Responsible for opening the library, including:

. Reviewing list of hold requests (placed both on line and in

person); pulling those from shelves; checking those in to trigger

notice to patron

. Shelving items left over on carts from previous day

. Ensuring site is clean & organized (papers, furniture, etc),

. Stocking check-out machines with paper

. Powering up the public access computers

. Unlocking doors

. Responsible for closing the library, including:

. Picking up stray materials & straightening furniture;

. Reminding straggling patrons of closing time

. Locking the doors; setting alarm

. Helped with 3 projects at 2 branches to shift location of book

collection

. Handled with professionalism patrons maintaining that they'd returned

an item not logged in properly; searched for item on shelves; if not

found, explained policy and patron's options

. Earned promotion to Library Clerk (2007)

COMPUTER SKILLS

Microsoft Office applications: Internet Explorer

Word, Excel, Outlook PowerPoint

Understanding of database principles Adobe Photoshop

EDUCATION

B.A. Computer and Video Imaging

Cogswell Polytechnical College, Sunnyvale, CA

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