Erica L. Gibbs

**** ******* ****** *********, ******** 21207 443-***-**** abi0mo@r.postjobfree.com

Education

Axia College~ Phoenix Arizona

Information Technology~ Currently Enrolled

Course study includes:

Concentrating on project management, networking, Internet concepts and design, programming

fundamentals, as well as the Java programming language.

Baltimore City Community College~ Baltimore, Maryland

General Studies~ August 2008-May 2009

Medix School~ Towson, Maryland

Graduate: Medical Assistant Program October 2005-September 2006

GPA: 3.0

Course study included:

Training to acquire sufficient skills and demonstration of competency in a variety of medical office

procedures and laboratory techniques under the direct supervision of a physician. As well as front office

skills that included patient data collection, scheduling patients, answering phone inquiries, insurance

claims processing, bookkeeping, billing/coding, keyboarding, transcription, word processing and

computer billing.

Employment History

Employer: AmeriGas Propane Company

July-2010-Currently Employed

Job Title: Residential Collector

Duties:

handle inbound customer calls

initiate outbound calls to delinquent accounts

resolve account issues

analyze accounts to establish proper payment plans

Employer: Verizon Wireless, Hanover, Maryland

June 2008-July 2009

Job Title -Customer Service Representative

Duties:

respond to high volumes of inbound customer calls

assisted customers with account problems

customer support/telephone coverage

resolved customer concerns and discrepancies

provided information on products, services and procedures

storage of electronic data

Employer: Karen Peters

August 2002- May 2008

Job Title-Cosmetologist Assistant

Duties:

assisted cosmetologist with clients

shampooed clients

maintained product inventory

received inbound telephone inquiries for appointments

Employer: Clinical Associates

August 2006- September 2006

Student Medical Assistant (Internship Site)

Duties:

greet patients/record all vital signs

administer medications

assist in minor office surgery/assist in patient examinations

perform patient medical procedures

sterilizing instruments

complete paperwork for patient blood samples

fax medical documents

call patients with test results

.

References Available upon request

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