Manager Customer Service

Darren Geraghty

**** ******* *****

Palm Harbor, FL 34685

Cell: 813-***-****

**************@*****.***

Objective: To find a career in the IT field with a company whose goal is

to provide numerous IT solutions and to bring those solutions directly to

the consumer.

Education:

University of Phoenix BS Information Technology and Multimedia and Visual

Communication

Skilled in:

. Project Planning and Implementation Business Systems

. Networking Database Concepts

. Web design Networking concepts

. C++ Computer repair

Employment

Office Depot:

Department Manager/Services Manager March 2008 - October -2010

Customer Service Associate March 2005 - March 2006

Duties:

. Manage multiple departments and supervise a staff of eight employees

. Build schedules for the entire staff, including the store manager

. Oversee the performance of the Copy & Print Depot (CPD) and drive

sales for paper, color prints, and finishing upgrades

. Create and receive store transfers and purchase orders

Accomplishments:

. Maintained a 15% commission rate on services for the store for one

year

. Helped the store lead the district in Tech Depot Services

Floor & D cor Outlets - Clearwater, FL

Wood Associate, promoted to Department Supervisor March 2006 - November

2007

Duties:

. Manage a team of four associates

. Assist customers the right solution for their flooring and

counter top needs

. Teach classes to customers on how to design and lay their own

floor

. Communicate with senior and junior buyers regarding popular

merchandise, shipment errors, and damaged or clearance product

. Train new associates and build within my department

Contact this candidate