Customer Service Sales
Resume:
LETECIA POWELL
Bronx, NY 10466
Phone: 718-***-****
E-mail: **********@*******.***
CARRER OBJECTIVE
To bring to your organization enthusiasm, dedication, responsibility, and
good work ethic, combined with a desire to utilize my communication,
organizational, and problem solving skills
EDUCATION
Bachelor of Commerce
June 2002
Ryerson Polytechnic University - Toronto, Canada
. Major in Human Resources Management
Courses include: Training and Development, Compensation Management,
and Recruitment and Selection
Business Administration Diploma
August 1999
Centennial College - Toronto, Canada
SUMMARY OF SKILLS
. Excellent communication skills
. Excellent listening and problem solving skills
. Excellent time management skills
. Ability to prioritize and multi-task
. Organizational skills
. Excellent analytical skills
. Ability to work independently or as part of a team
. Computer software (Word, Excel, Access, PowerPoint, Outlook and
Database)
EMPLOYMENT HISTORY
CIT Group - Dell Financial Services, Toronto Canada
Contract Administrator November 2007
to August 2010
. Release orders into production and update credit logs
. Prepare and send all Snap Lease documents to customers monthly or
quarterly as required. Ensure that they are all received back prior to
month end.
. Responsible for auditing all lease documents and deals for
completeness, and compliance to credit and company standards
. Perform PPSA searches and registration
. Handle all deals within the RT and MLA segment. This includes and is
not limited to: add-ons, exchanges, manual docs, assignments, items
from sales, Dell or Customer Service, any request from customer, and
Collections that require investigation
. Assign to End of Lease Collections. Duties includes and is not
limited to: preparing, reconcile and email outstanding reports to
customers, review and ensure that monthly renewals through the
database are valid, quote Buyouts and prepare Buyout invoices when
required by the customers, hanlde customers' inquiry in a timely
manner, provide customers with copy of lease agreements or invoices
Public Collections Representative April
2007 to November 2007
. Monitored and worked assign business portfolio
. Prepared manual invoices
. Monitored unapplied suspense list to ensure A/R applies payment to
contracts as funds are received
. Responsible for the collection of past due accounts receivable by
telephone and or written correspondence
. Kept track of problem accounts and made recommendations for assignment
to collection agency
. Prepared cash applications when payments are received so A/R can apply
to customer accounts
. Handled all inbound collection related calls from customers regarding
their accounts
Booking Clerk (Contract)
February 2006 to April 2007
. Audited deals for manual booking for the Relationship and Small
Business division
. Verify that information on contracts are correct, calculated
customers' IRR, residual amount and due date
. Processed and entered customers' contracts into company database
. Maintained the department filing room by adding new files and removing
disposed ones
. Run daily reports for the Funding Department and Asset Detail Reports
for Leasing Specialists as requested
. Update Leasing Specialists and Reps on the status of deals and orders
Lease Administrator (Contract)
September 2004 to February 2006
. Responsible for the Leasing Department mailbox: forwarding emails and
faxes to the right personnel or department, changed status of deals
when faxes are received, save faxes to customer database
. Replied to Sales Representatives on status of deals
. Prepared couriers and mails for customers
. Answered telephone inquiries from Sales Representatives and customers
Ministry of Community and Social Services - Toronto, Canada
Income Support Clerk
October 1996 to September 1997
(Co-op Placement and Part Time Summer Job)
. Answered telephone and redirect calls as appropriate
. Greeted clients and confirmed their appointments
. Organized and updated clients' files
. Recorded and transferred outgoing and incoming files
. Prepared and mail-out packages to clients
. Ordered stationary for the office
. Received, sorted, and distributed inter-office mail
. Data entry as needed
AWARDS/CERTIFICATES
. Certificate of Participation for Athletic, Cultural and Community
Services Activities
. Honor Certificate and Interschool Athletic Award
. The Boysie Beebakee Memorial Award in Mathematics
INTERESTS
. Reading
. Listening to Music
. Sports
. Surfing the Internet
REFERENCES
Available Upon Request
Contact this candidate