Sales Representative Manager

Antonio Torres

***** ***** ****** ******

Apt. **6

Grand Terrace, Ca

Phone: 915-***-****

Email: ***********@*****.***

OBJECTIVE:

To exceed the expectations of a potential employer by creating the following document that contains vital

i nformation that may be useful to your company.

EDUCATION:

1993-1997 H igh school diploma, Hanks H igh School

Some College courses completed.

CERTIFICATIONS:

Licensed L ife and Health Insurance Expiration date of October 2011

Loan Officer Licensed

Series 6 and 63 Licensed

SKILLS:

Human Resources-Benefits- H i r ing; Employee profiles. Supervises or direct efforts of one or more people

Office Administration -Office Management, Audits, Administrative Assistant, General Office; Copy, File, CRT/Data

E nt ry, Receptionist (10 line switchboard), Secretary, 10-Key touch

Accounting skills -Collections, Cost, Credit, Inventory, Depository accounting, Spreadsheets, Forecasting, Peachtree

Systems & Technology U ti lization - Computer Programming; M icrosoft based XP, Vista Office and Windows 7,

P rofessional and Mac, Palm, Blackberry, Android.

Bilingual Skills - Fluent in Spanish

EMPLOYMENT:

November 2008- Present

Medical Benefits Specialist, Medical Benefits Center of Texas: Medicare/ Medicaid

As a Medical Benefits Specialist I was responsible for developing new relationships throughout the Dallas/Fort Worth

metropolis, managing ergonomics, health promotion and implementing wellness programs. I provided assistance to a

d iverse population of clients with varying needs and partnering them with case managers to handle their proper

medical accommodations. I assist my clients in designating them to an appropriate Medical program and Dental

Benefits. I produced reports of benefit enrolments, health ledgers, and plan participation reports on a monthly to

Quarterly basis to corporate offices. O ther general experience responsibili ties included billing for medical and all

commercial carriers, following up on unpaid accounts or denying claims for their status, heavy data entry tasking,

a nswering phones, fi ling, faxing and copying documents. Develop spreads for t racking claim checks for physicians.

P roficient in Medicare and Medicaid individual state programs and regulations.

July 2002-November 2008

Financial Planner, Primerica Financial Services (Citigroup) :

As a Financial Advisor in a high demanding time, financial planning focuses on the well-being of

consumer’s finances and budget handling abilities. Over the last eleven years I have successfully serviced clients

t hrough Primerica. Buil t strong relationships by selling solutions and providing individual sales assistance in group

seminars and on a 1 to 1 basis wi th clients. Well proven expertise on building strong client relationships that have

p roduced strong loyalty and a high rate of referral business.

U til izing keen analysis, insight and team approach to drive organizational improvements and

i mplementation of best practices. Assisted in the month-end, quarter-end and year-end closings analysis and

s tatistical reporting by: p reparing journal entries; reviewing t ransactions prior to the final quarter run; providing

management with account analysis and explanations of discrepancies to budget; assisting the Controller in

p reparation for audits; providing management with statistical reports necessary for each monthly closing; and

obtain information from departments as necessary . I encompass superior interpersonal skills, capable

of resolving mul tiple and complex (sales, mass communications, human resources, financial, operational) issues and

motivating associates to peak performances.

I n summary, being a Financial Advisor as well as office Manager has given me i nsight as to what i t takes

t o be a leader and has taught me how to recognize the importance of being a professional and the importance of

meeting our client’s needs.

June 1997-November 2004

Bookseller, Café Barista, Supervisor, Manager- Barnes Noble Bookstore

Throughout my career at Barnes & Noble, I have learned how to deal with various types of people to

i nclude employees and customers. K eeping an empathetic relationship with customers, will mean they will become

f uture and frequent customers, which will be of best interest to the company as a whole. Having open

communication with other employees is also a very crucial step in having a successful business, as well as being a

t eam player. How we t reat each other, how we communicate, and most important, how we treat our customers and

meet their needs is the core of our success.

I p rogressed through increasingly responsible positions, advancing from non-management to management

positions fairly quickly. Results-driven customer- centered Lead Manager with 7 years of experience in store

supervisory positions. Carr ied out assignments of a broad nature while exercising considerable judgment and

o riginali ty. I a m capable of working under minimum supervision, performing independent evaluation, selection and

application of standard techniques, procedures, and criteria using discernment and ingenui ty in making adaptations

a nd modifications. Verifiable talent for maintaining profitable retail operation, with success in capitalizing on

g rowth opportunities, implementing promotional/ marketing strategies, and upholding fiscal integri ty. Ar ticulate

communicator and effective t rainer skilled in achieving employee buy-in on organizational goals. Respected, t rusted

M anager who upholds to the highest ethical standards.

1996-1997

Sales representative /Customer Care Consultant, Voice stream

M y first job built the foundation of which my other jobs are based upon. Being a sales representative for

t his company included handling any questions customers had regarding their phone, technology issues, listening to

t heir concerns to find the most appropriate plan that would suit their needs, and updating other employees on the

changing policies of the company.

Goals for the Position in which I am applying:

I feel that I am qualified and experienced employee and would value the opportunity to be able to extend

my knowledge to this company. I know that I am ready to grow with the company and know that I will be very

efficient and extremely productive. I will prove to be an asset to the company. I plan to achieve and exceed all

expectations assigned for the position and will never hesitate to give i t my all. If given this position, I plan to always

do my job to the best of my abilities and to make it a growing and rewarding experience for myself as well as for

Torres 2

everyone else. I will prove to be qualified and very valuable. I can assure you that the job will always be done r ight

a nd accurately. I plan to be someone to count and rely on and hope that you see all the quali ties in me and have the

belief that I am the best candidate for the position.

Torres 2

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