Customer Service Sales

Melissa K. Magnaghi

*** **** ***** *******, ******, MA

02186

617-***-**** - *******.********@*****.***

EDUCATION:

Annex Real Estate School, Quincy, MA

Real Estate License -(June 2009)

Piedmont Community College, Charlotte, NC

Communications Major - (January-June 2002)

Massasoit Community College, Canton, MA

Business (1999-2001)

WORK EXPERIENCE:

Daniel J. Flynn & Co., Inc., Quincy, MA

Executive Assistant to the C.E.O., 11/2007 - Current

. Provide all administrative support to C.E.O. of high volume

commercial and residential real estate business

. Work closely with management to coordinate and launch campaigns to

consultants, clients, and potential clients

. Assisted in multiple foreclosure auctions and closings

. Proactive, resourceful, and flexible in a fast paced environment

while maintaining high level of confidentiality

. Organized, detail oriented, and efficient in prioritizing and

managing simultaneous projects

. Strong verbal and written communication skills, employed daily in

interactions with clients and staff throughout the company

. Excellent calendar management skills, including the coordination of

complex executive meetings

. Strong skills in Microsoft Office, Excel, Basic HTML

. Recognized by clients and colleagues as a professional with a high

degree of personal integrity

. Consistently maintained a high- level performance record through

exceptional service

* Built relationships with high- level executives about their

staffing needs and how our services would benefit their

organization

* Demonstrated exceptional customer service through quality assurance

communication to not only clients, but employees as well

* Process all office related duties such as answering phones,

ordering supplies, sending out marketing material, researching

advertising strategies

as well as correspondence through email and written letters on

behalf of the owner

. Increase company visibility on the internet through marketing

packets and sending out weekly emails to all auction and real

estate clients to establish a relationship

Hospitality Experience:

Wollaston Golf Club, Milton, MA

Assistant Restaurant Manager, 5/2004 - 11/2007

. Member of management staff providing service to clientele of over

450 members

. Managed service for fine dining, member social functions, golf

tournaments, weddings, and other special events

. Utilized strong skills in time management, communication,

delegation, scheduling, and oversight of the service staff

. Strong skills in Micros computer system

. Constant professional relations with top executives in the Boston

area

. Worked closely with sales and marketing teams to increase

membership size

. Achieved consistently high level of customer satisfaction

. Enjoyed a positive relationship with management and co-workers

Sales Experience:

Wollaston Golf Club Golf Shop, Milton, MA

Assistant Buyer/Front Desk 7/2003-4/2004

. Assisted in buying the Spring/Summer/Fall inventory for the

golf shop

. Ability to manage the memberships needs while conducting

front of the house duties

. Answered phones to set up tee times and answer any related

questions

. Assisted in golf tournaments from the start to fruition.

Organizing the players needs and helped with the food and

beverage aspect with the food and beverage director and event

coordinator

Belk Department Store, Charlotte, NC

Sales Associate, 06/2002 - 05/2003

. Handled a high volume of customers while consistently meeting sales

goals

. Responsible for the inventory with zero loss

. Achieved great relationships with the clientele

RELATED SKILLS:

I enjoy working with people and consider myself a "people person". I

have dealt with high- level executives and customers throughout my career

and believe that I can hold my own. I genuinely like interacting with

customers and believe I would be a perfect fit for your company.

Personal and Professional References Available Upon Request

Contact this candidate