Customer Service Manager
Resume:
Nancy Allen-Eldridge
********@*****.***
OBJECTIVE Seeking employment where my experience and knowledge can
be effectively utilized for increased company
profitability.
SKILLS PROFILE Nearly 20 years experience in the finance profession.
Goal oriented individual with leadership capabilities
Organized, highly motivated, and detailed directed
problem solver.
Proven ability to work in unison with Staff, Customers
and Dealers.
EMPLOYMENT Collection Manager, United Auto September 10, 2001-May
HISTORY Credit 2010
Woburn, Ma- Bedford NH.
Processing applications and granting or extending auto
loans through dealerships.
Answering customer incoming and escalated calls, problem
solving and diffusing anger.
Supervise, directs and coordinates all activities
Corporation's policies, procedures and practices
concerning collections.
Maintain, monitor and control collection activity and
portfolio performance
Supervise staff of 10-15 in underwriting, verifications,
administrations and collections.
Proactively pursued resolution of all delinquent
accounts in compliance with state and federal
regulations as well as in accordance with fair debt
collections practices act.
Ensured timely contact and effective communication with
customers to assure early problem detection and
resolution to minimize credit losses
Met or exceeded weekly and monthly goals and performance
objectives for delinquency rates, expenses, credit
losses and collection calls
Progressed repeatedly within the organization holding
titles including Assistant Branch Manager and Branch
Manger before transferring to my current role as
collection Manager due to branch consolidations.
Payroll and Customer Service, January 2001-Septemer
Kforce 2001
Burlington, Ma
Processed applications for temporary staff.
Post all job openings on Internet.
Processed payroll for all temporary employees ranging
from 20-45 weekly.
Greeting new clients helping complete application and
payroll paperwork.
Team Leader - Collector, Ford July 1996-July 2000
Motor Credit
Andover, Ma
Collected on all past due accounts, on retail and leased
vehicles.
Lead leasing team of six.
Work with Dealers on all leasing questions
Customer Service, Ford Motor April 1988-July 1996
Credit
Andover,Ma
Worked closely with registry of Motor vehicles following
on all titles
Entered credit applications for dealers to verify if
customers qualify for credit.
Proof read all retail contracts and discounted
Processed all new lease contract
Worked with all Dealerships helping put contracts
together.
Answered switchboard for a staff of sixty people.
Reviewed files received for completeness, proper
signatures, accuracy, approval and compliance.
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