Customer Service High School

Teresa J. Alexander

**** ********* ******

Houston, TX 77085

Phone: 832-***-****

Email: ********@*****.***

QUALIFICATIONS: Highly experienced in customer service and committed to

doing hard work. Well acquainted with professional office environments.

Self - motivated individual dedicated to accomplishing goals. Able to work

independently as well as in a group when needed. Ready and willing to learn

new skills affiliated with job duties. Capable of providing superior

customer service and support for a fast-paced atmosphere. Encouraging,

assertive and enthusiastic attitude and maintains a positive outlook.

EDUCATION: 1997-2001 High School Advanced Diploma, James Madison High

School

EMPLOYMENT

09/2008 - Current - Baylor College of Medicine, Credentialing Coordinator,

Houston, TX

Prepares faculty hospital privileges applications. Maintains comprehensive

credentials grid and confidential faculty credentialing files and acts as

liaison with hospital medical staff offices. Serves as primary

administrative contact between department and hospital/surgery center

Medical Staff Offices.

09/2007- 07/2008 - The MHA Group, Licensing Coordinator, Irving, TX

Responsible for assisting physicians and allied health care professionals

to obtain licenses required for assignments. Responsibilities included

researching provider license eligibility in specific states, completing and

tracking all necessary paperwork, and maintaining a professional rapport

with all parties involved in the credentialing process. Key attributes

included an ability to prioritize and to work in a fast-paced, team

environment.

11/2005-03/2008 - Robert Half International, Customer Service and Admin

Assistant, Dallas, TX

Temporary job assignments that consist of, but not limited to, accurately

performing a variety of administrative duties such as: placing calls,

processing incoming mail, processing facsimile verifications, scanning,

sending written inquires, filing, copying, and other duties as needed

04/2006- 03/2007 - Aetna, Provider Services Representative, Arlington, TX

Answered questions and resolves issues based on phone calls/letters from

members, providers, and plan sponsors. Explained provider rights and

responsibilities in accordance with their contract. Researched and

explained eligibility issues. Provided solutions to constituent needs.

03/2004 - 10/2005 Aegis Mortgage Corporation, Loan Processor, Houston,

Texas

Process and prepare for closing mortgage loans (conventional and

government, purchase and refinance) under various loan programs in

accordance with policies & procedures, register loans on the origination

system and maintain system accuracy, issue proper disclosures as required

by federal regulatory compliance, review rate lock and point objectives for

accuracy, ensure overage and underage is approved as well as waiver of any

fees, set up files and order all necessary exhibits for appraisals and

credit reports, check alternative documentation for accuracy and potential

problems, order title insurance, flood and tax certificates and surveys,

reviewing for problems upon receipt, review all documents thoroughly before

submission to underwriting, obtain and review documents for acceptability

against loan conditions, with the loan officer, coordinate with buyers,

sellers, title companies, escrow agents, surveyors and real estate agents

to obtain additional documentation, complete loan submissions and perform

closings and update the conversation log as needed.

Contact this candidate