Customer Service Technician

Jonathan Smith **** Savannah St. SE Washington, DC 20032

***************@*****.*** ? (H) 202-***-**** ? (M) 202-609-

5005

Profile

Ambitious young professional with diverse technical experience seeking to

obtain a challenging position that enhance my customer service, computer

skills and provides opportunity for advancement and professional growth.

Technical Skills

Operating Systems: MS Windows 2000 & 2003, MS Windows XP, Vista,

Windows 7, Windows 2000/2003 Server Edition

Administration: Creating user accounts, unlocking accounts, giving

administrative permissions, creating and configuring e-mail

accounts, mapping network drives, and adding computers to

domains.

Software: Proficient in Microsoft Office 2000, 2003, and 2007 (Word,

Excel, Power Point, Outlook)

Hardware: Desktops, Laptops, Servers

Professional History

RizeUp Technology Training / Washington DC, April 2005 - Current

Help-Desk Technician

. Create User Accounts from scratch, build profiles to include: Address

Books built for the individual client, and storage space of emails; PST

files

. Build and Implement Network Exchange Server configurations for Individual

clients

. Skilled Technician in Windows OS configuration

. Serve government contractors, military, civil service, and other

commercial customers

R.E.BELL Consulting / Washington D.C. December 2006- February 2008

Help-Desk Representative/Installation Technician

. Help Desk Technician responsible for given individual computer assistance

. via phone to over 180 clients

. Knowledgeable in Installation of Small Business Servers to include 2003

models

. Coordinated and responded to complex customer computer requests, which

directly resulting an increase amount of customer satisfaction for my

employer

. Troubleshoot a wide Variety of Desktops, Laptops, Printers, and external

peripherals

. Provided specialized technical support to engineers working in research,

design, development, and testing

. Monitored and configured DMS servers

Intern Urban Ed Inc. /Washington D.C. June 2006 - November 2006

PC Technician

. Install software and hardware components on Desktops/Laptops with minimal

. supervision from a Senior Network Administrator

. Excellent self starter, minimal supervision on complex projects,

excellent leadership skills to include time management

. Developed and implemented policies/procedures over ways to improve client

satisfaction

. Created over sixty MS Outlook accounts with assistance from a Senior

Network Administrator for the first two accounts; to ensure proper

protocol were followed

Additional Technical Skills

. Inventory Management

. Installation and Configuration of HP Products

. Created TADD reports-these reflect build and installation requests

. Installed Dual Monitors

. Tested Beta Software for Microsoft Office Certification preparation

checked for technical functionally and accuracy

. Assisted in Development of Course Outline for ARCH Business Services

Education

. Training for A+ & MCDST certification

. Certified General Maintence Tech & Laborer

. MOS Certified

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