Customer Service Quality Control

Loan Huynh

**** ******* ****** ****

Boynton Beach, FL 333436

Phone: 954-***-****

E-mail: ***********@*****.***

COMPUTER and SQL Query Analyzer, SQL Server, MS Access, Pivotal, Microsoft

DATABASE Enterprise Manger, Microsoft Visual Studio.Net, MS Office, Outlook

EXPERIENCE

WORK EXPERIENCE Tranzact Information Services, Boca Raton, FL November 2001

-March 2009

Data Services Analyst

Responsible for analyzing, extracting and reviewing data.

Create SQL queries that join multiple tables and databases for data

extraction.

Append data fields, format output files, and merge files using DTS

packages, SQL, and Access.

Provide data fulfillment services to sales representatives,

strategic solutions department, teleservices and direct mail

departments.

Customize and fulfill client orders in a timely manner with the

highest quality control, using knowledge of the products, business

rules, database structures and structured query language.

Cleansing data and generating reports

Bank of America - Deerfield Beach, FL September

1999-October 2001

Teller

Consistently balances cash drawer independently and accurately

Meet customer needs while also respecting company policies,

procedures, and regulations to protect clients and avoid losses to

the bank .

Use standard operating procedures to solve customer problems.

Provide Excellent customer service in processing transactions

EDUCATION

B.S., Management Information Systems

May 2002

Florida Atlantic University, Boca Raton, FL

A.A., Management Information Systems (Honors)

REFERENCES May 1998

Palm Beach Community College, Boca Raton, FL

Available upon request.

Contact this candidate