Customer Service Sales

Cassius Beecham

916-***-**** * *********@********.*** - 180 Caravaggio Circle E

Sacramento, CA 95835

? Manager (Graveyard Shift ) ?

Accomplished and results driven professional recognized for

professionalism, commitment to excellence, and demonstrated ability to

communicate and working with senior management, associates, and customers.

Has an excellent interpersonal skill, able to communicate and collaborate

effectively with co-workers at all levels. Self-motivated and can work

independently or in a team. Dedicated to translating company values into

practical every-day operations and preserving strong business alliances

with clients and vendors.

AREAS OF EXPERTISE

. Excellent Strategist - Enjoy opportunities to think "outside the

square" deriving new solutions to old problems through strategic

information gathering, data collection, and comprehensive scrutiny.

. Exceptional organizational skills - Persuasive and concise

communicator; expert in modifying complex technical information for

multiple audiences, and coaching subordinates for greater productivity

and understanding.

. Strong sense of responsibility - Solid professional standards;

excellent track record of dependability. Maintain focus on achieving

results while implementing business solutions to meet a diversity of

needs.

. Administration and Management - Knowledgeable of business and

management principles involved in strategic planning, resource

allocation, leadership technique, and coordination of people and

resources.

. Financial and Accounting - Knowledge of economic and accounting

principles and practices, the financial markets, banking and the

analysis and reporting of financial data.

. Customer Service - Consistently demonstrate responsiveness, strong

customer focus, and ability to build good customer relationships.

PROFESSIONAL EXPERIENCE

Custom Home Services Representative

ADT E Sacramento, CA

April 2010-Present

z-Bottom of Form; Sell products to Custom Home Services' accounts within an

assigned territory, maintaining assigned sales quota

and following established guidelines.

z-Bottom of Form;z-Top of Form;HTML Markup;Comment;Identify prospects

utilizing creative lead generating techniques.

z-Bottom of Form;z-Top of Form;HTML Markup;Comment;Follow up with all

prospects and ensure that the customer experience is of the highest quality.

Freight/Warehouse Worker:

The Home Depot E West Sacramento, CA

May-September 2009

Stock merchandise including lifting up to 200lbs. In order to achieve 100%

store readiness for customers.

Operate fork-lift, order picker, motorized pallet jack, manual pallet jack,

electric ladder, and manual ladder.

Provide ongoing customer service when customers are near.

Mortgage Loan Officer:

Bank of America E Rancho Cordova, CA

January-September 2009

Assisted with various special projects, trouble shooting and research

assignments.

Efficiently worked with new and existing clients to provide solutions that

require more complex financial strategies. Completed applications. Obtained

necessary documentation.

Demonstrated a thorough knowledge of the mortgage and financial services

industry.

Demonstrated proficiency using multiple computer applications and recommend

profitable client solutions.

Provided a very high level of customer service for both new and existing bank

customers.

Senior Account Executive:

Loan Review Inc. E Rocklin, CA

April 2007-June 2008

Assisted with various special projects, trouble shooting and research

assignments.

Responsible for supervising various projects and deadlines.

Demonstrated proficiency using multiple computer applications and recommend

profitable client solutions.

Efficiently worked with new and existing clients to provide solutions that

require more complex financial strategies. Completed applications. Obtained

necessary documentation.

Demonstrated a thorough knowledge of the financial services industry.

Mortgage Specialist:

Ameriquest Mortgage E Rancho Cordova, CA

June 2006-March 2007

Assisted in managing and servicing client database.

Originated and obtained necessary documentation. Utilized warm leads as well

as cold calling to originate loans.

Loan Officer:

Home Funds Direct E Sacramento, CA

August 2004-April 2006

Originated and obtained necessary documentation for residential refinance and

purchase loans.

Utilized warm leads as well as cold calling to originate loans.

Sales Supervisor:

WordSmart Corporation E San Diego, CA

June 1997-October 2003

Supervised a sales team of approximately 50 people which included quality

assurance monitoring, as well as listening and advising individuals on how to

maximize their sales.

AWARDS AND RECOGNITION

Above and Beyond Award Winner - Financial Services Industry

Commitment to Excellence Award Winner - Financial Services Industry

Gent Check Social Club Scholarship Winner

Greater Sacramento Computer Skills Competition Invitee

Non Commissioned Officers Wives Club Scholarship Winner

EDUCATION

BS Degree in Business Management

Bethel University E St. Paul, MN

2010/graduated

American River College E Sacramento, CA

2007/transferred

Sacramento City College E Sacramento, CA

2006/transferred

San Diego City College E San Diego, CA

1999/transferred

Sacramento State University E Sacramento, CA

1988/transferred

AFFILIATIONS / LICENSES

Licensed Mortgage Professional

Licensed Security Professional

Sacramento Adult Leadership Team

Sacramento Youth Program Coordinator

Sacramento Regional Occupational Program

Sacramento Youth Leadership Team

COMMUNITY INVOLVEMENT

YMCA After School Assistant Program

Developer E Jackie Robinson YMCA

High School Varsity Baseball Coach E Lincoln High School

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